About

OBJECTIVE: To provide skills, knowledge, and Expertise toward the growth and success of the organization that will engage me in providing service as an individual.

Skills

  • Communication
    8
  • Customer service
    9
  • Problem-solving
    9
  • Technical skills
    8
  • Technical Knowledge
    8
  • Software Proficiency
    8

Experience

Geofrey Ogera

Work experience
  • Journey Creation and Monitoring
  • Generation of various defined reports to specific recipients
  • Customer and stakeholder support on inbound calls
  • IT and Technical support in networking and software and hardware maintenance
  • Data reconciliation and management in ERP system
  • Troubleshooting and Configuration of tracking devices
  • Office IT infrastructure maintenance
  • Office Systems troubleshooting and maintenance

Geofrey Ogera

Work experience
  • December, 2022 - September, 2020
  • Fulltime
  • Journey Creation for all assigned bookings
  • Monitoring of alerts and ensuring escalation within the stipulated timeline to both KRA and clients
  • Diligence in the monitoring of all Cargo and vehicles in the journey and update the locations
  • Ensure accurate and prompt sending of bi-hourly alert-related reports to KRA and Clients and Internal management as and when required.
  • Providing timely defined Journey updates and reports to various recipients
  • Ensuring responses to Client’s inquiries and internal staff regarding alerts and assorted issues are handled within the stipulated timeline • Ensure all power downs and lost transmission are all included in the bi-hourly report

Geofrey Ogera

Work experience
  • Enumerator at   KNBS
  • September, 2019 - September, 2019
  • Parttime
  • Data collection
  • Prepare data and information for making regular reports
  • Uploading the data collected in the KNBS server.

Geofrey Ogera

Education
  • September, 2014 - September, 2019
  • Fulltime
  • Second Class Honors (Lower Division)

Geofrey Ogera

Education
  • January, 2009 - December, 2013
  • Fulltime
  • Attained a mean grade of B plain

Geofrey Ogera

Education
  • January, 2001 - December, 2008
  • Fulltime

Related persons