About

Banking professional with over 5 years of experience in branch operations, customer service, and loan recovery. Skilled in handling customer queries, conducting loan follow-ups, and field visits for recovery cases. Experienced in supporting CASA campaigns and contributing to deposit mobilization activities. Strong communication, negotiation, and problem-solving abilities with a practical understanding of banking operations and credit-related processes. Seeking opportunities in credit, relationship management, or operations roles to contribute effectively to organizational growth.

Skills

  • Banking Operations & Branch Support Loan Recovery
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  • Nepali
    8
  • ENGLISH
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  • HINDI
    8
  • Maithali
    8

Experience

Nishant Gautam

Work experience
  • I have been working in banking operations with responsibilities in customer service, loan recovery, and CASA campaign activities. My role involved handling daily branch operations, assisting customers with account-related queries, and ensuring smooth service delivery. I have also been actively involved in loan recovery functions, including follow-ups with delinquent clients via phone calls and field visits, coordinating repayment arrangements, and supporting the reduction of overdue accounts. In addition, I participated in CASA (Current Account and Savings Account) campaigns to support deposit mobilization and branch business growth.
  • Through these responsibilities, I have developed strong communication, negotiation, and customer handling skills. I have gained practical exposure to real banking operations, credit recovery processes, and customer relationship management. My contributions to recovery follow-ups and CASA initiatives have improved customer engagement and supported branch-level operational efficiency. This experience has strengthened my ability to work under pressure, manage client relationships, and understand core banking functions in a practical environment.

Nishant Gautam

Education