About

Work in the aviation industry as Reservations & Ticketing Agent currently with Airlink South Africa Airlines Have also worked as a Check In Agent and Team leader at Entebbe International Airport

Skills

  • Administration
  • Customer service
  • Finance
  • Hospitality
  • Management
  • Office management
  • Reservation & Ticketing Agent
    8

Experience

Gabriel Lule

Work experience
  • I use Airline Booking Systems like Amadeus, Galileo and the Air Link customized booking system called Altea and GUI, to book, calculate fares, travel routings and reimbursements.
  •  Issue New Itinerary tickets to destinations like Johannesburg (Airline Hub), Lusaka,
  • Maputo, Port Elizabeth, Mazzini, Gaborone etc.
  •  Re-issue unused or half used air tickets
  •  Calculate fares, reimbursements, extra baggage, special seats and other special services of our clients
  •  Advice clients of the necessary requirements and documents needed at the time of VISA application and Check In at the Airport.
  •  Advice clients and other travel agencies on policies, time schedules, travel procedures of Air Link and any other inquiries raised and asked
  •  Handle unforeseen problems and complaints and determine eligibility for money reimbursements

Gabriel Lule

Work experience
  • The purpose of this role is to handle the customer airline passengers, their registered bag that are accepting for loading on flight as per the policy and procedure of the airlines and local
  • authority regulations. The check in staff will also be responsible for ensuring safe and smooth handling with the highest quality service to those passengers in adherence to the customer airline policies & procedures, Local authority policies & procedure as well corporate policies
  •  Receive and check-in passengers and baggage on the flight by providing quality customer service at check-in counter or at transfer desk
  •  Check whether the passenger holding valid passport, visa and health certificates for the intended journey.
  •  Ensure staff takes utmost care while accepting/handling UM passengers by following the customer airlines policies and procedures.
  •  Ensure smooth and speedy clearance of check-in process, using minimum waiting time for passengers in queue, so the customer airlines check-in counters are closed As per the deadlines declared by airlines.
  •  Accept the passenger’s baggage as per customer airlines baggage allowance policies, over the weight baggage to be charged, passengers to be guided to the excess baggage cashier desk for payment.
  •  Responsible for updating the corporate, customer airlines, Regulatory authorities’ policies, procedures, circulars and memos by reading understanding and by signing.
  •  If allocating at boarding gate, responsible for the boarding gate activities including boarding preparation, boarding control, and relevant safety security matters concerning the customer airline.
  •  Ensure passenger, baggage or other related discrepancies detected during the boarding process are resolved before flight departure by the support of supervisor.
  •  Ensure the result of flight editing should be well balanced seating with the entire capacity being utilized in compliance with the customer airlines company’s service standard. Group passenger seats are to be allocated, seat blocking per customer airline policy.
  • Ensure when flight editing is performed, passenger assessment shall be made and any passenger need to be more carefully checked shall be indicated in the DCS @R & @I for the check-in agent’s action.
  •  Ensure all the airlines flights are created in DCS system and PNL also activating in DCS
  • system –if any delay in process of this shall immediately notified to the airlines/Load control
  •  Ensure flight editing completed before the opening of check-in counter, any cabin
  • Version change to be coordinated with load control and inform the supervisor for further action.
  •  Ensure to carry out post flight activities once flight is finalized and necessary documents
  • as per customer airlines standard requirements are printed and handed over on time.
  •  Responsible for exercising due diligence towards Health & Safety of self & others in the organization and also environmental protection.
  •  Responsible for Safety & Quality of the function/ Task performed.

Gabriel Lule

Work experience
  • In this role, I provided support to the Finance Accounts and Audit Department by performing tasks, such as helping in the budget formulation process for the following financial year, financial records keeping, filing documents, preparing reports, maintaining and performing all other duties as assigned
  • Filing and maintaining the Hard copies of the AURS, fuel flips, ATOs are properly stored in their respective shelves
  • Maintaining the advances ledger by Preparing Service Entry Sheets (SES) for payments for services and equipment.
  • Making reports on outstanding accountabilities by examining and pre-auditing the official documents of staff members, contract staff and other service providers
  • Verification of shopping carts and follow up with procurement process until the requisitioned items or services are received advising the administrative responsible parties of more efficient and cost-effective solutions.
  • Developed my interpersonal skills which improved my efficiency in delivering a quality service
  • Preparing payrolls documents related to workers daily subsistence allowance claims and invoices reimbursements, in addition to verifying, recording and submission of these claims to Finance section for payment.
  • Filing and Saving NSSF & P.A.Y.E returns, qualification documents, certificates and all relevant paperwork in shared database.
  • Effectively planned and prioritized work activities and completed tasks in an orderly manner, as well as provided guidance and recommendations job duties to other trainees and fellow workmates
  • Accommodated co-workers by adopting additional workloads, for example, assisted with general office duties such as filing and diligently performing all assigned duties. This resulted in greater teamwork and effectively enhanced my knowledge of various departmental functions.

Gabriel Lule

Work experience
  • January, 2015 - December, 2015
  • Fulltime
  • I coordinated Planned and scheduled Daily Flight manifest submitting to Air Operations Centre for approval to allow movement of passengers, cargo & sometimes Dangerous goods by Pope Paul Hotel when applicable.
  • Advised substantive offices, travelers and other relevant staff on boarding and deplaning information of passengers requesting arrangements to be made accordingly emphasizing safety procedures for passengers, their baggage and cargo
  • Assisted with determining the most efficient and cost–effective inbound and outbound modes of transportation for passengers and cargo (including dangerous goods requiring special handling)
  • Followed up / Check-in of passengers (when required) and cargo traveling with visa vie manifest confirmation/amendments, baggage identification, distribution of boarding passes and passenger briefing
  • Reviewed, planned and coordinated daily projected task orders and air support requirements by Processing Travel Requests, expense reports and shipment requests as required
  • Welcomed/Hosted Guests with utmost customer care by responding to client Service pillar queries escalated to Travel service line, restaurant services and helping them to finding their way about their new locality.
  • Contacted airlines to make reservations where applicable and liaise with travel agency management and senior airline sales management for space on flights, group discounts and help with insurance of tickets discuss and follow up discrepancies and problems that would arise with our guests from or to the hotel.

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