About

Talented Operations Manager Offering exceptional operations and team management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge Results-driven Manager boosts business success with continuous process improvements. Industry-savvy leader with proven skills in managing and motivating personnel. Demonstrated record of achievement across the year progressive career. Enterprising financial management professional, continuously seeking opportunities to grow business revenue and exceed targets. Well-versed in business practices and knowledgeable about market trends. Successful at guiding teams and maintaining internal controls for maximum profitability. High-performing Finance Manager experienced in fast-paced, customer-facing environments. Mentors and trains teams to achieve sales and revenue goals. Initiates improvement strategies, motivates team and develops employee customer service and sales skills.

Skills

  • Leadership Knowledge
    10
  • Great Organizational Skill
    10
  • MULTITASKING AND TIME MANAGEMENT
    10
  • Active Listening Skills
    10
  • Critical thinking and problem solving
    9
  • Continuous Improvement Mindset
    10
  • Team Collaboration and Independence
    10
  • Bank reconciliation
    10
  • Financial Reporting and Analysis
    10
  • Microsoft Dynamics
    10
  • Negotiation and persuasion
    10
  • Full Cycle Accounting
    9
  • English
    10
  • Kiswahili and Vernacular
    10

Experience

G.O.N

Work experience
  • Duties and Responsibilities as Operations Manager
  • I understand the mission, vision, core values and value proposition of megahealth and make them my north star when executing my duties.
  • Ensuring that my team members consistently perform with excellence and progress with desire by providing relevant training, resources and empowerment
  • Demonstrate a thorough awareness of the various duties that my team members performs on a daily basis while identifying areas for improvements and enforcing their strength.
  • From onboarding through to issue resolution, I take full responsibility and accountability for any activity or initiative that involves my team
  • I keep check on megahealth team health while also monitoring attendance, concerns, escalating and owning the resolution of performance and issues.
  • I strengthen my team members’ values, house rules and policies while promoting a positive work-life blend
  • Oversee and supervise all administrative functions/ departments.
  • Ensure a smooth flow of information and performance of tasks between different departments, as well as follow up to ensure that each team member meets their set targets.
  • Organize/ facilitate training of new products, as well as generate sales on behalf of the Company.
  • Duties and Responsibilities as Finance Manager
  • Report to the Directors regarding the finances and administrative operations of the organization.
  • Analyze operations, trends, costs, revenues, financial commitments and obligations to project future revenues and expenses or to provide advice.
  • Ensure that the organization carries out all financial obligations within the stipulated budget.
  • Detect and prevent fraud (forensic accounting).
  • Ensure cash-flow is appropriate for the organization's operations.
  • Prepare examine and analyze accounting records to show accuracy, competence to reporting and procedural standards
  • Establish tables of accounts, and assign entries to proper accounts.
  • Performs risk management by analyzing the organization's liabilities and Investments. Ensure compliance with the law and company's policies
  • Manage vendors’ relationships with the company
  • Set up and oversees company's financial IT system
  • Ensure all the statutory payments are submitted before government deadlines.
  • Ensures all revenues are received and all payments are made within the stipulated dates and times.
  • Ensure all financial records are updated and kept safe for reporting to the directors. Ensures all reconciliations are done to all respective accounts own by the company. Perform any other duties that may be assigned to you by the Managing Director.

G.O.N

Work experience
  • September, 2020 - February, 2021
  • Fulltime
  • Oversee all operations of Samaki Express to make it an efficient, profitable and well-managed company
  • Organize and document bi-weekly staff meetings and minute them as outlined by the Directors
  • Create a conducive environment upholding key values: integrity, quality and fast service, Oversee and report bi- weekly on sales and other challenges and opportunities for the business,
  • Provide support to the accountant and keep the accountant to his deliverables,
  • Keep financial, operational and sales records up to date in Zoho and other forms as indicated by the director(s)
  • Prepare payments via banks and inform directors for approvals, Request for petty cash through official communication,
  • Inform the directors timely of stock shortages and advice on purchases,
  • Assure that the warehouse is well managed and follow due procedure avoid fraud, Manage stock based on first in fast out (FIFO),
  • Inform the management of stocks with expiry dates,
  • Maintains customer relations with buyers, (re) sellers and identify potential customers, Place orders with suppliers, in close collaboration with directors,
  • Report (suspicions of) fraud immediately to the directors in writing via the email, keep HR files of all the staff,
  • Liaise with transporters and other service providers and authorities as required, Assure all business related licenses are up to date for the staffs and premises, Represent Samaki Express at different fora,
  • Do reconciliation for all the business accounts, Initiate payroll and inform the directors for approvals,
  • Ensure all statutory payments are done in time.

G.O.N

Education

G.O.N

Work experience
  • Marketing of insurance products this by one-on-one meeting with clients, responding to their queries on sites, telephone or even short messages channels
  • Resolved customers complaints,
  • Providing customers with products and service information by advising on clear procedures, answering questions, providing information,
  • Identify and escalating customer priority issues and where necessary, Follow up customer concerns;
  • Capture and document all customers’ details information according to standard operating procedures;
  • Maintaining and improving quality results by observing company's code of conduct and recommending areas of improvements
  • Update self on job knowledge by studying and understanding new product descriptions and or new service processes; Recommend process improvements for process excellence; Recognize, document and alert the Unit Manager on trends on customers response on products, and maintains communication equipment in working order and reporting problems promptly.

G.O.N

Education
  • January, 2012 - December, 2014

G.O.N

Education
  • February, 2007 - November, 2010
  • Fulltime

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