About

I possess ability to identify issues, analyze and participate in the resolution of issues/problems, conduct data collection using various methods, conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter, conscientious and efficient in meeting commitments, observing deadlines and achieving results, motivated by professional rather than personal concerns, shows persistence when faced with difficult problems or challenges, remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. In addition, I develop clear goals that are consistent with agreed strategies, identifies priority activities and assignments, adjusts priorities as required, allocates appropriate amount of time and resources for completing work, foresees risks and allows for contingencies when planning, monitors and adjusts plans and actions as necessary; uses time efficiently. Equally, I usually seek to see things from clients’ point of view, establishes and maintains productive partnerships with clients by gaining their trust and respect, identifies clients’ needs and matches them to appropriate solutions, monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems, keeps clients informed of progress or setbacks in processes, meets timeline for delivery of products or services to client. Finally, I speak and writes clearly and effectively, listens to others, correctly interprets messages from others and responds appropriately, asks questions to clarify and exhibits interest in having two-way communication, tailor’s language, tone, style and format to match audience, demonstrates openness in sharing information and keeping people informed.

Skills

  • Accounting
  • Administration
  • Business Development
  • Customer service
  • Finance
  • Management
  • Project Management
  • . Process efficiency assurance . Team leadership
    8

Recommendations

10

"very focused leader, "

Experience

Fred Odinga

Education
  • Human capital Development,
  • Financial reporting and accountability,
  • Governance and ethics,
  • Entrepreneurial Development,
  • Financial service regulation,
  • Micro Enterprise Finance,
  • Quantitative Techniques for Development,
  • Research Skills for Development,
  • International Finance for Development,
  • Public Project Finance

Fred Odinga

Work experience
  • . Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
  • . Improved productivity by providing CSR performance feedback for corrective action.
  • . Communicated regularly with team members to maintain clearly defined expectations.
  • . Managed department schedules to maximize coverage during peak hours.
  • . Mentored junior team members on methods on industry best practices for outstanding service and retention.
  • . Exceeded team goals by leading meetings, sharing best practices and implementing services initiatives.
  • . Analyzed and utilized recurring issues faced by customer care representatives to create and update training manuals.
  • . Recruited, managed and mentored average of three new customer service representatives within half a year.

Fred Odinga

Work experience
  • . Met budget targets through responsible planning and resource allocation.
  • . Maximized customer engagement and satisfaction by delivering excellent customer service.
  • . Identified issues, analyzed information, and provided solutions to problems.
  • . Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • . Actively listened to customers to fully understand requests and address concerns.
  • . Processing payments.
  • . Managing invoices and maintaining cost reports.
  • . Updating financial spreadsheets.
  • . Preparing balance sheets.
  • . Tracking and reconciling bank statements.
  • . Creating cost analysis reports.
  • . Processing tax payments.
  • . Recording accounts payable and accounts receivable.

Related persons

JOSEPH MUNENEAccounting, Banking, Finance
10

"very focused leader, "