About

Administrative and Business Management Professional with experience delivering results in the real estate, production and manufacturing sectors. Skilled in budgeting and forecasting, data analysis and reporting, risk management, supply chain management, business process improvement, transcription, contract management, regulatory compliance, and project management. Ability to provide robust supervisory support to the business, ensuring the maintenance of proper internal controls, consistently meet financial reporting timelines and ensure regulatory compliance across all activities, thereby driving the organization towards the achievement of its short-term and long-term goals. Notable Achievements Championed data-driven decision-making processes, driving a notable 55% enhancement in operational efficiency. Strategically nurtured and oversaw pivotal client relationships, directly contributing to a remarkable 65% surge in repeat business. Successfully deployed an efficient inventory management system, resulting in a significant 70% reduction in stock outs. Formulated and executed impactful marketing strategies, directly resulting in a remarkable 60% expansion of the customer base. Elevated team engagement by fostering active participation in decision-making processes, significantly enhancing morale across all organizations I've served. Implemented automated sales tracking systems to strategically optimize sales fundamentals, resulting in tangible improvements in trade performance.

Skills

  • System administration and networking
    8
  • Procurement and Inventory Management
    7
  • Fieldwork Skills
    7
  • Stakeholder Relations
    8
  • Performance Evaluation
    7
  • Diplomacy Database Management
    8
  • Office Procedures
    7
  • Direct Calls
    8
  • Good Customer Service Skills
    9
  • Financial Statements
    7
  • Administrative Tasks Windows
    9
  • Secretarial supports
    8
  • Expense Reports
    7
  • Bank Deposits
    8
  • Payrol
    9
  • Clients Relationship Management (CRM)
    9
  • Policy Development
    7

Experience

Fred Muriuki

Work experience
  • Reporting to the Sales Manager, I maintain customer satisfaction, fostering positive relationships, and ensuring
  • that customer needs and issues are addressed promptly and effectively.
  • Transitioned to a Human Resource Assistant, I am responsible for overseeing the training of attachees
  • when positions become available, ensuring they receive comprehensive on boarding and development
  • to excel in their roles.
  • Maintaining a deep understanding of the services being offered to effectively communicate their
  • features and benefits to potential customers.
  • Maintaining records of contacts with clients, including written correspondence, phone calls, and emails.
  • FRED WAITHAKA MURIUKI
  • +254 7O8 053 666
  • waithakafred86@gmail.com
  • muriuki.fred@yahoo.com
  • P.O. Box 456 – 01000 Thika,
  • www.linkedin.com/in/fred-muriuki - a10a51238
  • Prioritizing building long-lasting relationships by setting clear metrics for customer retention, satisfaction,
  • and lifetime value.
  • Providing regular reports on sales performance, analysing key metrics, and identifying areas for
  • improvement to optimize sales processes.
  • Skillfully negotiating terms and conditions with clients to close sales deals and achieve revenue targets.
  • Monitoring and tracking leads, opportunities, and sales activities to ensure a steady flow of potential
  • business.
  • Gathering feedback from customers and sharing it with the service development teams to contribute to
  • product improvement.
  • Managing and nurturing relationships with existing clients to ensure customer satisfaction and loyalty.
  • Revamping the company social media accounts, improving user engagement on Facebook, Twitter,
  • and LinkedIn.
  • Maintaining records of contacts with clients, including written correspondence, phone calls, and emails.
  • Offering exceptional customer service and follow-up to resolve issues promptly.
  •  Implementing sales plans and strategies to achieve organizational goals and objectives.
  • Expedited the resolution of customer problems and complaints to maximize satisfaction.

Fred Muriuki

Work experience
  • Reporting to the Director, I ensure that the day-to-day operations of the organization run smoothly, enabling
  • executives and other staff to focus on their core responsibilities effectively.
  • Ensuring proper stocking of materials by using appropriate method of care and preservation to avoid
  • any damage and loss.
  • Stocking the materials received from vendors properly as to ensure easy access identification,
  • verification, handling, maintenance.
  • Effectively training incoming staff members, ensuring their seamless integration and proficiency within the
  • team.
  • Evaluating, managing, and directing operations in order to achieve greater efficiency and yield
  • productive operations.
  • Accomplishing projects, and implementing new procedures for underwriting and claims processing to
  • drive forward continuous process improvement to increase profits and or make the organization more
  • efficient.
  • Spearheading the proposal of strategic solutions, including policy changes, to address challenges and
  • drive continuous improvement.
  • Directing, coordinating and grow the general insurance business and identified new business
  • opportunities in this line.
  • Directing and managing day-to-day operations to ensure smooth functioning and alignment with
  • organizational goals and standards.
  • Proactively identifying and addressing inefficiencies or productivity gaps to optimize performance and
  • streamline operations.
  • Successfully inspecting, preparing and maintaining records of all purchasing orders in the organization.
  • Identifying places to cut costs and improve performance, policies, and programs.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges.

Fred Muriuki

Work experience
  • September, 2022 - December, 2022
  • Fulltime
  • Reporting to the Sales Manager, I drove strategic initiatives, optimized the business processes, managed
  • resources effectively, and ensured compliance with regulations to achieve the organization's overall goals and
  • objectives.
  • Thoroughly verified orders, confirming customers' personal information and payment details to uphold
  • transaction accuracy and security.
  • Processed orders via email or phone and checked data accuracy in orders and invoices.
  • Prepared and presented job reports to allow and assist management in decision making.
  • Initiated proactive communication with clients to promptly gather missing information or address any
  • inquiries, ensuring seamless interaction and resolution.
  • Oversaw and finalized all recruitment endeavors across the organization, ensuring alignment with
  • strategic objectives and adherence to best practices.
  • Monitored and achieved sales targets consistently while promptly reporting any deviations, ensuring
  • proactive management of performance metrics.
  • Collaborated closely with the Logistics department to coordinate and expedite deliveries, ensuring
  • punctual arrival of goods.
  • Formulated an innovative business strategy to capitalize on emerging opportunities and drive sustainable
  • growth
  • Establish and carry out departmental or organizational goals, policies, and procedures.
  • Manage general activities related to making products and providing services.
  • Drive workplace innovation through the strategic implementation of cutting-edge technologies.
  • Engage in consultative discussions with executive leadership, staff, and board members to strategize and
  • optimize operational effectiveness.
  • Facilitated seamless communication of valuable customer feedback within the organization, fostering a
  • culture of responsiveness and customer-eccentricity.
  • Monitored office supply inventory levels and proactively initiated orders as needed to ensure seamless
  • operations.
  • Created employment opportunity to riders who delivered the products purchased online.
  • Remained consistently informed about the latest products and features, staying ahead of industry trends
  • to better serve our clientele.
  • Remained abreast of the latest products and features, ensuring comprehensive knowledge to better
  • serve customers and clients.

Related persons