Skills

  • Adobe Photoshop
  • HR
  • ICT
  • illustrator

Experience

francis kirambi

Work experience
  • Handling customer inquiries, complaints, and feedback in a timely and professional manner
  • Providing information to customers about products or services
  • Assisting customers with placing orders, tracking shipments, and resolving billing issues
  • Escalating complex issues to senior management as needed
  • Keeping records of customer interactions and transactions
  • Maintaining a positive attitude and rapport with customers
  • Collaborating with other teams to resolve customer issues and improve the overall customer experience
  • Staying up-to-date with company policies, procedures, and product knowledge
  • Continuously seeking ways to improve customer service processes and procedures
  • Meeting or exceeding customer satisfaction targets and key performance indicators.
  • Accomplishments:
  • Resolving a high volume of customer complaints within a short timeframe
  • Implementing a new process or system that improves the overall customer experience
  • Achieving a high customer satisfaction rating through consistent and effective communication with customers
  • Being recognized by senior management or peers for exceptional customer service skills
  • Identifying and resolving a complex customer issue that had previously gone unresolved
  • Demonstrating the ability to work effectively under pressure and meet tight deadlines while maintaining a positive attitude
  • Developing strong relationships with key customers that result in repeat business and referrals.

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