About

I am an individual who takes nothing less than of high quality service, focusing on every details and stops at nothing until becoming the top performer in what I do while transferring the same knowledge to my employees. Failing to provide active listening, empathy, problem-solving and communication is definitely lack of customer service qualities. Being part of planning to ensure service delivery is very important to me, so I can ensure the project is delivers the best result.

Skills

  • Strategic Planning • Project Planning • O
    3
  • English
  • English/ IsiZulu/ Sotho
    10

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Experience

fortunate ngwenya

Work experience
  • I oversee a group of ten agents who handle billing and payments for Tier 1. I am in charge of the team's daily performance and lead coaching and training sessions to make sure all agents are capable of performing at a high level and fulfilling their tasks. It is my duty to keep an eye on KPIs, SLAs, and adherence to important systems. I handle our clients' monthly billing and payroll.

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