Skills

  • Human Resources
  • English and Shona

Experience

Florence Madziro

Work experience
  • Customer Sales Represenative at   Econet
  • Handle and gather confidential information.
  •  Listen to customers’ concerns, issues and questions.
  •  Resolve customers’ concerns and answer customers’ questions to my best ability.
  •  Follow up to ensure resolution.
  •  Process customer accounts and file documents.
  •  Compilation of customer interaction and details in the system.
  •  Daily compilation of reports.
  •  Refer issues and questions to managers if necessary
  •  Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
  •  Data entry to company software systems.

Florence Madziro

Education
  • qualitative and quantitative research methods.
  • organisational psychology.
  • anthropology.
  • social psychology.
  • psychometrics.
  • principles of leaning.
  • communication skills and ILS.

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