Skills

  • Microsoft Office
  • Microsoft Word
  • Management
  • English
  • Excel
  • Typing Skills
  • Customer service
  • Office management
  • Marketing
  • Project Management
  • Sales

Experience

Festus munyao kaleli

Work experience
  • January, 2022 - December, 2022
  • Fulltime
  • Customer Relations: Updated and maintained customer complains/compliments on a weekly basis ensuring 100 % resolution. Implementation of recommendations from customer satisfaction survey.
  • Designing and implementing projects and initiatives to completion i.e. KESRA interns open day, Neighbourhood clean-up.
  • Ensured stakeholder’s customer delivery forms were filled, mails sent & captured in the communication plan .Administered training feedback evaluation forms upon successful completion of every workshop/training then conducted analysis, issued feedback for improvement.
  • Facilitation of consultation and feedback of the different stakeholders
  • Trainings: Successful planning, facilitation and coordination of 24 physical and virtual corporate (internal & external) trainings.
  • Coordination and facilitation of various groups i.e (United Nation Office Drug Crime, United States AID, Kenya Pipeline Corporation, Kenya National Accreditation Service & Kenya Revenue Authority internal trainings both online and physical efficiently to completion.
  • Preparation and submission of corporate budgets as per the approved training (internal & external) calendar.
  • Conducted three (4) Training Needs Assessment.
  • Updated ,maintained and managed a database of sector based ,facilitator’s stakeholders and strengthened working relations
  • Prepared and submitted monthly unit & progress reports on trainings, customer relations, communication, and inventory control.
  • Managed conference booking and kept records
  • Communication: Maintained high level of communication both internal and external stakeholders through correct mails, phone calls
  • contributed to students’ welfare activities (i.e. taking photos for uploading in our social media pages, educational talks, staff engagements, sports) Organised and participated in a neighbourhood clean-up
  • Updated and issued merchandise for trainings and workshops and kept records on a monthly basis
  • Writing of various articles for the internal publication magazine submitted in time.
  • Accomplishments.
  • Introduced and successfully coordinated a career open day.
  • Enhanced digital marketing strategies within the organisation.

Related persons

Clinton ObingoEnglish , Management, Excel
Daisy KemuntoSocial worker as an intern at Nakuru County Government
Briviant ShakoTerminal Clerk and Data Entry Clerk at Cotecna Kenya Ltd
Fredrick OmbedeMonitoring, Evaluation, Accountability and Learning Officer at One Acre Fund