Skills

  • Microsoft Office
  • Microsoft Word
  • Management
  • English
  • Customer service
  • Ms office

Experience

Femi OLUWOLEA

Work experience
  • Building and maintaining relationships with clients and key personnel within customer companies
  • Conducting business reviews to ensure clients are satisfied with our services
  • Monitor branches on computer using company software and escalated any problem till resolution
  • Documented IT Operational procedures and Service Level Agreements as well as communicating it to Users
  • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Maintained Break - Fix analysis records Produced weekly and monthly KPI reports to show service availability of Servers, LAN / WAN Connections, Application Servers etc
  • Diagnosing and solving hardware/software faults
  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Alerting the sales team to opportunities for further sales within key clients
  • Attending meetings with clients to build relationships with existing accounts
  • Achieving client relationship targets and KPI's as set by the General Manager
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Passing leads to the sales team and following up on progress
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Optimised customer experience through tailored service and product package development.
  • Maintained client safety, adhering to security, confidentiality and privacy policies across all tasks.

Related persons

Samuel AniemekeRegional responsibility officer at Adron Homes & Properties Limited
Ayodeji OluwoleBranch Service Manager at Access Bank