About

I am an Online Gaming Supervisor with extensive experience in customer service, leadership, problem-solving, and responsible gaming. I am also the owner and graphic designer of FeFe's Anointed Designz LLC, where I create custom apparel, promotional products, event branding, and personalized gifts for individuals, schools, churches, and businesses. I am passionate about delivering exceptional customer experiences, leading high-performing teams, and continuously learning new skills. I am seeking opportunities to grow professionally, expand my network, and connect with employers and professionals who value creativity, leadership, integrity, and innovation.

Skills

  • Customer service
    10

Recommendations

See all

Sunset Ent.

 7/14/2026
2

"She is passionate about her work & does well"

kimbrianna prescott

 7/12/2026
10

"I’ve had the opportunity to see Felicia’s dedication and work ethic firsthand. She is dependable, professional, and always willing to go the extra mile. She communicates well, stays organized, and consistently gives her best effort in everything she does. Felicia is reliable, hardworking, and a pleasure to work with. I highly recommend Felicia to anyone looking for someone they can trust to get the job done."

Experience

Felicia Jones

Work experience
  • Supervise customer support operations for online gaming platforms.
  • Coach and develop Customer Support Representatives to deliver exceptional service.
  • Assist guests with account, payment, verification, and gameplay-related inquiries.
  • Review and process withdrawal requests while ensuring compliance with company policies and regulatory requirements.
  • Resolve complex customer issues while promoting responsible gaming practices.
  • Monitor team performance, quality, and productivity to achieve departmental goals.
  • Train and mentor new team members while providing ongoing coaching and performance feedback.
  • Collaborate with leadership to improve processes and enhance the overall guest experience.

Felicia Jones

Work experience
  • Founded and manage a custom graphic design and printing business.
  • Design custom apparel, promotional products, event décor, and personalized gifts.
  • Create branding materials, logos, flyers, banners, business cards, and marketing graphics.
  • Manage customer consultations, order processing, production, and quality control.
  • Oversee social media marketing and business growth strategies.
  • Build and maintain strong client relationships while delivering high-quality products and exceptional customer service.

Sunset Ent.

 7/14/2026
2

"She is passionate about her work & does well"

kimbrianna prescott

 7/12/2026
10

"I’ve had the opportunity to see Felicia’s dedication and work ethic firsthand. She is dependable, professional, and always willing to go the extra mile. She communicates well, stays organized, and consistently gives her best effort in everything she does. Felicia is reliable, hardworking, and a pleasure to work with. I highly recommend Felicia to anyone looking for someone they can trust to get the job done."