About

I am an Online Gaming Supervisor with extensive experience in customer service, leadership, problem-solving, and responsible gaming. I am also the owner and graphic designer of FeFe's Anointed Designz LLC, where I create custom apparel, promotional products, event branding, and personalized gifts for individuals, schools, churches, and businesses. I am passionate about delivering exceptional customer experiences, leading high-performing teams, and continuously learning new skills. I am seeking opportunities to grow professionally, expand my network, and connect with employers and professionals who value creativity, leadership, integrity, and innovation.

Skills

  • Customer service
    10

Experience

Felicia Jones

Work experience
  • Supervise customer support operations for online gaming platforms.
  • Coach and develop Customer Support Representatives to deliver exceptional service.
  • Assist guests with account, payment, verification, and gameplay-related inquiries.
  • Review and process withdrawal requests while ensuring compliance with company policies and regulatory requirements.
  • Resolve complex customer issues while promoting responsible gaming practices.
  • Monitor team performance, quality, and productivity to achieve departmental goals.
  • Train and mentor new team members while providing ongoing coaching and performance feedback.
  • Collaborate with leadership to improve processes and enhance the overall guest experience.

Felicia Jones

Work experience
  • Founded and manage a custom graphic design and printing business.
  • Design custom apparel, promotional products, event décor, and personalized gifts.
  • Create branding materials, logos, flyers, banners, business cards, and marketing graphics.
  • Manage customer consultations, order processing, production, and quality control.
  • Oversee social media marketing and business growth strategies.
  • Build and maintain strong client relationships while delivering high-quality products and exceptional customer service.