About

Detail-oriented and results-driven Data Analyst with a strong foundation in data analytics, operational efficiency, and customer service. Skilled in using analytical tools and methodologies to monitor performance metrics, drive process improvements, and enhance customer satisfaction. Seeking a challenging role at any organisation to leverage analytical expertise and support data-driven decision-making for superior customer experiences.

Skills

  • • Data collection
    7
  • Data visualization with PowerBI and Tableau
    8
  •  Excellent report writing and presentation skills
    9
  • Experience in data analysis with SPSS & Excel
    8
  • research and analysis
    10
  • Microsoft Excel
    10
  • English and Igbo
    10

Experience

Favour Chukwu

Work experience
  • Analysed complex datasets using SQL to identify, evaluate, and quantify operational and financial risks, providing actionable insights to enhance organisational decision-making.
  • Designed and maintained interactive Power BI dashboards, enabling real-time visualisation of risk metrics, operational performance, and financial stability.
  • Developed and implemented data-driven risk management strategies to proactively mitigate organisational exposure, ensuring alignment with regulatory requirements and best practices.
  • Collaborated with stakeholders to integrate data analytics into the development of risk policies, enhancing the organisation's ability to predict and manage emerging risks.
  • Conducted periodic reviews of the organisation's risk exposure, using data analysis to adjust and refine mitigation plans based on emerging industry trends and insights.

Favour Chukwu

Work experience
  • January, 2020 - December, 2021
  • Fulltime
  • Monitor performance metrics to assess productivity, identify areas for improvement, and manage operational risks associated with banking operations.
  • Optimised operational workflows, reducing processing time by 30% and enhancing overall efficiency.
  • Designed and implemented training programs for staff on compliance procedures, resulting in improved adherence and reduced incidents of non-compliance.
  • Collaborated with internal teams to ensure a cohesive approach to operations and compliance with banking regulations.

Favour Chukwu

Work experience
  • August, 2018 - December, 2019
  • Fulltime
  • 1. Supervised and managed branched staff working activities and ensured adequate customer satisfaction service in line with organisation audit procedure and process.
  • 2. Coordinated cross-functional risk assessments that increased risk detection capabilities by 10%
  • 3. Increased staff performance in sales and service provision by effectively managing operational activities and providing a motivational working environment, increasing staff performance by 5%.

Favour Chukwu

Education
  • December, 2011 - December, 2015
  • Fulltime

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