About

Business Analyst and Product owner with experience supporting large enterprise digital transformation initiatives within the banking and financial services sector. Proven ability to partner with business and IT stakeholders to elicit, analyze, document, and validate business and product requirements, translate them into functional specifications and user stories, backlog refinement, and support end-to-end solution delivery. Hands-on exposure to process mapping, requirements documentation, business process automation, core banking support, Remittance, CRM, QMS and Data Warehouse system implementations in Agile delivery environments. Strong analytical thinking, communication, and stakeholder engagement skills, with experience supporting large, cross-functional projects.

Skills

  • Business Development
  • Project Management
  • Strong analytical thinking
    10
  • Effective Communication Skills
  • Product and Business Requirements Analysis
  • Stakeholder Engagement and Facilitation
  • Business Process Mapping and Re-engineering
  • User Stories and Acceptance Criteria
  • Functional and Non-Functional Requirements
  • Foundational Design Thinking
  • Solution Gap Analysis
  • UAT Support and Test Case Validation
  • Training and End-User Support guides
  • Product management

Experience

Faith Nanjala

Work experience
  • Translate business needs into detailed business and product requirements, user stories and process flows.
  • Maintain a well-defined product backlog, prioritizing features based on business value, customer impact, and technical feasibility.
  • Work closely with engineering, design, business and other teams to ensure timely delivery.
  • Track product performance, collect feedback, and use insights to guide data-driven decisions while reporting on both financial and non-financial metrics.
  • Continuously work with the senior product owners and tribe lead to refine the product vision based on market trends, customer feedback, and strategic goals.
  • Support Data Warehouse Finance Report automation initiatives through end-to-end process and data mapping documentation to enable real time report generation .
  • Contribute to Implementation of Remittance solutions like TerraPay, Thunes and Wellthi on digital channels & branch networks.
  • Review and accept completed stories, ensuring they meet the acceptance criteria and quality standards.

Faith Nanjala

Work experience
  • Support digital product initiatives by eliciting and documenting business and product requirements within an Agile environment.
  • Partner with business and IT stakeholders to elicit, analyze, validate, and document business and product requirements in support of enterprise digital initiatives.
  • Translate business needs and pain points into user stories, functional specifications, process flows, traceability matrix and acceptance criteria aligned to Agile delivery practices.
  • Contribute to Oracle CRM (Sales, Marketing, and Service Cloud) implementation by defining functional requirements to improve customer engagement and service delivery.
  • Support reconciliation and settlement automation initiatives through end-to-end process mapping and documentation to enable workflow automation and efficiency gains.
  • Participate in the rollout of a Queue Management System (QMS), supporting digital deployment across branches and improving customer experience.
  • Contribute to Save and Invest products solutions implementation by defining requirements to improve provide customers with effortless wealth investments and long-term financial resilience.
  • Collaborate with product owners, developers, testers, and business users during backlog refinement, solution validation, and delivery cycles.
  • Support UAT activities by assisting in test scenario definition, validating outcomes against requirements, and supporting issue resolution pre- and post-deployment.

Faith Nanjala

Work experience
  • September, 2023 - March, 2024
  • Fulltime
  • System Implementation:
  • Lead or assist in the implementation of Finacle banking solutions for clients.
  • Work closely with project managers, business analysts, and other stakeholders to understand business requirements and translate them into Finacle configurations.
  • Customization and Configuration:
  • Customize Finacle to meet specific client requirements.
  • Configure the Finacle system based on the unique needs of the financial institution, such as defining workflows, screens, and reports.
  • Integration:
  • Integrate Finacle with other systems and applications within the client's IT environment.
  • Ensure seamless data flow between Finacle and other banking systems.
  • Technical Support:
  • Provide technical support during and after the implementation phase.
  • Troubleshoot and resolve issues related to Finacle configurations and integrations.

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