About

My objective is to engage in a challenging job which offers an enabling environment for personal growth and development of accounting and financial skills and where work demands energy, skills creativity, flexibility, innovative display and teamwork to contribute strong leadership and interpersonal skills, as well as highly applicable experience.

Skills

  • warehousing
    10
  • logistics
    10
  • ecommerce
    10
  • Good Customer Service Skills
    8
  • Inventory management
    10
  • reverse logistics
    10
  • English and Kiswahili
    10

Recommendations

Antony Munyiala

 1/5/2023

I’m very pleased and privileged to be able to provide this recommendation for Everlyne Wanjiru, who’s worked as an Aftersales Senior Operator at Jumia Kenya Limited Company. Eve came to us in Jumia and quickly became one of our most valuable team members. Her interpersonal skills allow her to communicate effectively with all workmates and time to time achieves her set targets. Her firm understanding of the experience from Aftersales and several other departmets has really played a large role into being the person she is today. I am confident that she will make a valuable addition to any related practice she joins.

Experience

Everlyne Wanjiru

Work experience
  • Ensures all packages received are processed on time
  • Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
  • Responsible for accurately processing return of items from customers by evaluating the customer claims and product details
  • Queue management of items in transit to and items received at the aftersales
  • Inbounding and dispatching
  • Customer Experience
  • Improve overall efficiency in After Sales by suggesting systems improvement.
  • 5s (Sort, Set in order, Shine, Standardize, and Sustain)

Everlyne Wanjiru

Work experience
  • Oversee the process of receiving and reconciliation of packages from Networkk team.
  • Resolution of Zendesk tickets closed within 24 Hrs
  • Backlog Management downstream/Upstream.
  • Performance management including appraisals and training of the Aftersales team on new systems improvements
  • Queue management of items in transit to and items received at the aftersales
  • Responsible for accurately processing return of items from customers by evaluating the customer claims and product details
  • Manages the process for items going to inventory, vendors and customers.
  • Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
  • Ensures all packages received are processed on time
  • Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information.
  • Develop, maintain and submit a variety of report periodically or on a needed basis.
  • Inbounding and dispatching
  • Customer Experience
  • 5s (Sort, Set in order, Shine, Standardize, and Sustain)
  • Improve overall efficiency in After Sales by suggesting systems improvement.
  • Achievement
  •  loss recorded a recovered at AS
  •  Customer returns Lead Time
  •  Unit costs of after sales operations
  •  Rigor of quality checks

Everlyne Wanjiru

Work experience
  • January, 2017 - February, 2018
  • Fulltime
  • Direct the Outbound Operations to ensure accurate and timely picking/shipping processes of all orders with
  • Ensure effective coaching methods throughout the outbound operations while maintaining all company rules, policies and procedures
  • Locating merchandise to fulfill picking tickets.
  • Consolidate accordingly to bins, Quality check, Pick, pack, and ship.
  • Process implementation to improve customer experience
  • Ensure proper and efficient packaging of all customer orders.
  • Successful daily shipment of customer orders in alignment with the predefined targets
  • Help facilitate transfer of all shipped items to network team
  • Zero-percentage error rate of customer orders
  • Ensure that all customers orders are picked and shipped within the applicable timelines
  • Provide constructive insight and feedback if targets are not reached
  • Manage all resolve all picking errors within the predefined lead times
  • Drive and implement process optimization to ensure for maximum output
  • Successful management, growth and development of the picking, shipping and packing team
  • Responsible and managing of all customer shipping queries within an acceptable time frame
  • Provide daily reporting on output
  • 5s (Sort, set in order, Shine, Standardize, and Sustain)

Everlyne Wanjiru

Work experience
  • Review and oversight of invoicing and inventory management processes per contractual agreements.
  • implementations, package handling, and Hub layout
  • Review Vendor experience on how to communicate and serve the vendor in case of assistance.
  • Receive all items that are to be picked by vendors and timely update them in locations.
  • Cycle count for all packages visibility and set in order all items accordingly to avoid loss reduction.
  • Report for further investigation where necessary and follow up to get leads and avoid losses.
  • Investigate as soon as possible an item is not in location or not completed its process.
  • Separation of items that it, warehouse station items-bulk and small also warehouse delayed items, rejected and wrong items returned to aftersales and receiving all movable units ASAP, daily location updates, and attempts for package visibility.
  • Cycle count often to have package overview, lost items excess packages and know how many items are in the hub.
  • Assist vendors incase of any issues and claims thereafter.

Everlyne Wanjiru

Work experience
  • August, 2016 - December, 2016
  • Fulltime
  • Receive vendors at the hub for their order fulfillments
  • Quality check items dropped off to ensure correct items are shipped out to customers
  • Ensure there is proper handover of all shipped items to the network team
  • Review on all new and late orders to make the stipulated SLA timelines are met
  • Collaborate with other departments such as operations, Seller Support, IT and Finance and escalate issues as required to resolve seller’s questions and issues.
  • Compile weekly reports to sellers on their performance with improvement guideline and monthly internal reports to recommend way forward with sellers.
  • Track, receive and process all global orders as they arrive and ensure timely handover is done.

Everlyne Wanjiru

Work experience
  • Accurately updating inventory data by sorting and placing materials or items on racks, shelves or in bins according to organizational standards (SOP)
  • Track inventory in the appropriate system.
  • Weekly Cycle Counts and Yearly Counts.
  • Organize space in the warehouse and perform cleaning duties.
  • Handle inventory procedures such as monitoring and procurement and compile information regarding daily inventory counts.
  • Receive incoming shipments and compare them with provided work orders.
  • Open all incoming packages, and sort them out according to their sizes, batch numbers, and types.
  • Ascertain that all incoming shipments are safely unloaded and moved to assigned storage areas.
  • Abide by all company safety and hygiene regulations.
  • 5s (Sort, set in order, Shine, Standardize, and Sustain)

Everlyne Wanjiru

Work experience
  • Involves counting, processing, inspecting, replenishing and locating of inbound merchandise.
  • Assist inbound supervisors with identifying work procedures in a priority manner and expedite workflow.
  • Identify workload of all given areas and shift personnel to areas where additional personnel are needed
  • Ability to prioritize workflow and communicate priorities effectively with inbound supervisors and, thereby, inbound officers.
  • Prepare and verify received items documents from various vendors
  • Maintain, manage and update inbounded items
  • Prepare reports
  • Implement safety procedures and standards in the warehouse
  • 5s (Sort, Set in order, Shine, Standardize, and Sustain)

Everlyne Wanjiru

Education
  • I studied for an undergraduate certificiate in certified public accounting

Everlyne Wanjiru

Work experience
  • Customer care
  • Sales and marketing
  • Cash collecting
  • Managing records
  • Providing Reports

Everlyne Wanjiru

Work experience
  • February, 2012 - December, 2012
  • Fulltime
  • Oversee customers’ needs.
  • Take orders and serve customers
  • . Mainain cleanliness and order

Antony Munyiala

 1/5/2023

I’m very pleased and privileged to be able to provide this recommendation for Everlyne Wanjiru, who’s worked as an Aftersales Senior Operator at Jumia Kenya Limited Company. Eve came to us in Jumia and quickly became one of our most valuable team members. Her interpersonal skills allow her to communicate effectively with all workmates and time to time achieves her set targets. Her firm understanding of the experience from Aftersales and several other departmets has really played a large role into being the person she is today. I am confident that she will make a valuable addition to any related practice she joins.

 

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