About

Experienced professional in the hospitality industry with a focus on rate analysis, billing, and account management for over 17 years. Known for being detail-oriented and results-driven, I excel in strategic account management and customer service. Eager to apply my expertise and contribute to the success of an organization.

Skills

  • Website designing
  • English and Kiswahili
    10

Experience

Evenally Masabo

Education
  • January, 2020 - December, 2023
  • Fulltime

Evenally Masabo

Work experience
  • Conduct cost analysis to determine rate calculations.
  • Calculate, adjust, and verify rates for profitability and competitiveness.
  • Implement rate changes accurately in billing systems.
  • Update rates as per contractual agreements using Opera System.
  • Ensure correct rates for reservations and resolve discrepancies.
  • Review and prepare credit/debit notes for approval.
  • Collaborate with personal lines teams for rate validation.
  • Maintain rate manuals with current pricing strategies.
  • Prepare historical and forecast reports against budgets.
  • Generate geographical, matrix, and segment reports.

Evenally Masabo

Work experience
  • February, 2015 - February, 2015
  • Fulltime
  • Led a professional and friendly front desk team.
  • Ensured high-quality guest service, exceeding guest expectations.
  • Built lasting relationships with diverse clientele, fostering loyalty.
  • Managed customer concerns and complaints with empathy and efficiency.
  • Collaborated with various departments for a smooth guest experience.
  • Managed guest accounts, revenue center charges, and billing.
  • Assisted with the distribution of month-end reports and addressed customer billing questions.

Evenally Masabo

Education
  • January, 2013 - December, 2014
  • Fulltime

Evenally Masabo

Education

Evenally Masabo

Work experience
  • January, 2012 - January, 2015
  • Fulltime
  • Meticulously managed procurement to control operating costs.
  • Fostered positive relationships with suppliers and internal stakeholders.
  • Demonstrated effective resource management and regulatory compliance.
  • Vigilantly monitored product quality and specifications.
  • Produced accurate and timely reports for decision-making.
  • Managed supplier relationships, negotiated terms, and oversaw payments.

Evenally Masabo

Education
  • February, 2002 - December, 2005
  • Fulltime

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