Skills

  • Administration
  • Customer service
  • Management
  • Office management
  • Procurement

Experience

Eunice Wilson-Nnah

Work experience
  • Responsibilities
  • Reviving of over 400 dormant accounts
  • Review of existing clients accounts files, update information and created an electronic customer base filing system.
  • Take clients/customers calls and provide accurate, satisfactory response to their inquiries/concerns.
  • De-escalate situations involving dissatisfied clients by offering patient assistance and support in collaboration with marketers
  • Give clients an update on company’s products, services and policies
  • Guide callers through the company website while identifying prospects for further follow-up with the use of Matrix and IES.

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