Eunice Ndinda

Health Records and Information Technology Officer and Customer Care Representative at Meridian medical centre

since March, 2023

eu***al@gmail.com

Work experience

Health Records and Information Technology Officer and Customer Care Representative at Meridian medical centre

I)Providing customer services to patients, public and Meridian Medical Center staff and ensure inquiries and complaints to the department are addressed expeditiously
ii) Providing full coverage at all times at the front desk
iii) Registering all patient’s bio-data and ensuring accurate billing and data entry of patients
iv) Verifying and confirming credit services that are applicable to corporate employees as per the account entitlement details
v) In liaison with the relevant stakeholders, ensuring that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
vi) Assisting other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
vii) Answering both internal and external phone inquiries and respond appropriately; communicating messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
Viii) Re-confirming and updating the contact details of patients.

john GicaciChief Finance Officer at Government of Kenya