Skills

  • Advertising
  • Customer service
  • Management
  • Marketing
  • Office management
  • Sales
  • Photoshop
  • PR
  • QA

Experience

Esther Munini

Work experience
  • Communication management in day-to-day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat). The main communication channel will be Emails and Calls.
  • As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirements in the daily planning.
  • Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
  • Coordinate and ensure follow-ups of the assigned contracts/clients.
  • Answering call from client and advising on the necessary information. To log call in the system and respond via email immediately over the call instead of assigning the task back to the queue.
  • Follow up on personal queue for the cases where we received...

Related persons