About

I'm a results-driven customer service and human resource professional with a passion for building high-performing teams and delivering exceptional customer experiences. I've gained valuable experience in creating and implementing effective customer service strategies. I'm eager to join an organization that values its customers and fosters a positive and supportive work environment, where I can contribute my skills to enhance customer satisfaction and achieve strategic goals.

Skills

  • Good Customer Service Skills
    10
  • Leadership and Management skills
    10
  • problem solving skills
  • Excellent communication and interpersonal skills
  • English
    10
  • Spanish
    1

Experience

Emmanuella Adjei

Work experience
  • Head of Customer Service  at   DUJIS
  • Supervise and direct customer service representatives.
  • Create and execute customer service strategies that aligned with the company's objectives, with a focus on improving the customer experience.
  • Track customer service metrics such as response time, resolution rate, and customer satisfaction scores to evaluate team performance and pinpoint areas for improvement.
  • Process client orders and handle inquiries.
  • Manage escalated customer complaints and resolve complex issues that required advanced attention and problem- solving skills.
  • Collect and analyze consumer preferences and product trends, compiling data to inform inventory decisions, and upload product listings to the website for easy customer access and purchasing.
  • Compose and submit detailed reports on project progress, performance metrics, and key findings to senior management, ensuring timely and accurate communication of relevant information.
  • Ensured the team received comprehensive training on products, policies, and effective communication strategies to deliver exceptional customer service.
  • Conducted training sessions for new employees and interns.

Emmanuella Adjei

Work experience
  • Specialize in providing a wide range of drinks and water in bulk quantities for consumers.
  • Providing top quality assistance to clients for optimal product selection.

Emmanuella Adjei

Work experience
  • September, 2022 - December, 2023
  • Fulltime
  • Call center representative.
  • Ensured optimum service delivery to airlines and passengers and resolve customer complaints.
  • Oversaw and resolved operational problems, emergencies and other unusual situations in the terminal and
  • other airport facilities to provide for the safety of the traveling public and efficient operation of the airport.
  • Monitored and resolved operational problems involving passenger flow.
  • Responded to medical, public safety, security and a variety of other emergency situations in the terminal.

Emmanuella Adjei

Education
  • I've learned the importance of building strong teams and creating a positive work environment in human resource management, and I've gained a solid foundation in Spanish communication.

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