About

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business result. A team player driven towards customer satisfaction with quite a record of working in administrative roles, coupled with good compute experience and ability to communicate confidently at all levels. Emmanuel has a highly organized approach, plenty of initiative and genuine desire to contribute to the ongoing success of your organization. I have a reputation for delivering a high quality service to both junior and senior work colleagues. Apart from my customer service and administrative skills, I am currently working as a supervisor in a drink distribution company with over 50 drink brands in Nigeria and would like to develop my skills within a customer focused company like yours which provides plenty of variety, and that will enable me contribute both my customer service, administrative and supervisory skills in business growth.

Skills

  • Good communication skill and organization etiquet
    10
  • Ability to Multitask
    10
  • Ability to function in high pressure situations
    10
  • Scheduling and Time Management
    10
  • Good Customer Service Skills
    10
  • Administration
    10
  • conflict resolution
    10
  • Clients Relationship Management (CRM)
    10

Experience

Emmanuel Omilani

Work experience
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Described products and services details to customers to provide information on benefits advantages.
  • Escalated critical customer issues to supervisor to avoid loss of revenue and canceled/withdrawn patronage.
  • Asked open ended questions and researched issues in system to resolve various customer billing errors.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Answered products and services questions, suggesting other offerings to attract potential customers.
  • Made reasonable procedure exceptions to accommodate unusual customers’ requests.