Skills

  • Продажи
  • Управление офисом
  • Бухгалтерия
  • customer supoort
  • English
    10

Experience

Emmanuel Okezie

Education
  • Russian

Emmanuel Okezie

Work experience
  • Acquaintance with modern CRM system (sales force)
  • Answering cases through ominichannel and max (LifeChat, emails, calls)
  • Defused volatile customer situations calmly and courteously.
  • Advance troubleshooting and multitasking
  • Defused volatile customer situations calmly and courteously.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Assist customers to cancel and process refunds
  • Assist clients in setting up and activation of account
  • Provide support to more than 500 websites
  • Testing of CRM updates
  • Assist in training and onboarding new agents
  • Billing (billapay, rocketgate, bill1st)

Related persons

Валерия КарпенкоRecruiter at ProfiConsulting Рекрутинговое агентство