About

I am a dedicated and highly motivated professional with a diverse background in various roles, ranging from Customs Enforcement Officer and Administrative Assistant to Sales Merchandiser and Brand Ambassador. As a Customs Enforcement Officer intern at Kenya Revenue Authority, I bring a strong analytical mindset and a passion for delivering exceptional work. I specialize in data reconciliation, revenue reporting and maintaining organizational efficiency. With my experience as a Customs officer attache under the Rects Team at Kenya Revenue Authority addressing alerts and conducting line-watch duties. I've developed valuable skills in multitasking, teamwork, customer service and Microsoft Office proficiency. My career has also taken me to roles as a Sales Merchandiser at William Grants and Sons Limited, where I applied my passion for work, organization skills, and multitasking abilities. Whether, Providing support to the trade through regular visits to determine their sales needs, and fill in newly ordered products or ensuring product appearances in stores, I consistently delivered results with a customer-centric focus. As a Brand Ambassador, I had the opportunity to familiarize myself with the missions and goals of the companies I represented. I built strong relationships with customers and generated sales. My ability to maintain a positive brand image and drive brand awareness through various marketing campaigns was a key highlight of my role. Throughout my journey, I have acquired essential skills, such as customer service, Microsoft Office proficiency, communication, and critical thinking. My career experiences have taught me the importance of attention to detail, integrity, team work and effective interpersonal communication. As I continue to evolve in my professional journey, I look forward to new challenges and opportunities that allow me to leverage my skills and make a positive impact. I am passionate about work, adaptable, and dedicated to ensuring customer satisfaction. I believe in the power of organization, the value of teamwork, and the significance of strong analytical skills. Please feel free to connect with me if you'd like to discuss opportunities, share insights, or collaborate on projects. I'm excited to connect and explore how my diverse experiences can contribute to the success of your team and organization.

Skills

  • Customs Administration
    5
  • Critical thinking and problem solving
    5
  • Teamwork and Collaboration
    10
  • Leadership
    5
  • Excellent communication and interpersonal skills
    9
  • Customer service
    9

Experience

Emily kamau

Work experience
  • Successfully sent hourly import register updates through Lotus to KRA management, ensuring real-time visibility of import activities.
  • Prepared, compiled, and sent daily reports of revenue analysis, providing crucial insights for decision-making and strategy formulation.
  • Sent hourly verification lists to relevant officers for action, facilitating prompt response and resolution of compliance issues.
  • Captured data of allocated entries in the system accurately, ensuring the integrity and completeness of records.
  • Conducted systematic checking and verification of online sent entries, minimizing errors and ensuring data accuracy.
  • Provided excellent customer care services at the receiving section, enhancing stakeholder satisfaction and promoting smooth trade operations.

Emily kamau

Work experience
  • Maintaining an accurate record of discussions, decisions, and recommendations: This involves keeping thorough and organized records of all discussions, decisions, and recommendations made during meetings or validation proceedings.
  • Taking detailed notes during validation proceedings: During validation proceedings, I am responsible for actively listening and capturing key points, decisions, and discussions in my notes.
  • Creating concise summaries highlighting main topics and conclusions: After validation proceedings or meetings, I need to distill the information gathered into concise summaries that outline the main topics discussed and any conclusions or decisions reached.
  • Understanding and following oral and written direction: It's essential to comprehend and adhere to both oral instructions and written guidelines provided by supervisors or team leaders. This ensures tasks are completed accurately and in accordance with established protocols.
  • Ensuring recommendations are accurately recorded and attributed: When documenting recommendations, it's crucial to attribute them correctly to the individuals or teams responsible for making them. This ensures accountability and clarity in decision-making processes.

Emily kamau

Work experience
  • Successfully conducted real-time surveillance of transit truck containers and petroleum tankers at the Centralized Monitoring Centre, ensuring compliance with customs regulations and swift detection of unauthorized activity or tampering.
  • Dispatched alerts to the Rapid Response Unit (RRU) upon detecting tampering or suspicious activity, facilitating prompt and effective response to security threats.
  • Addressed and resolved alerts communicated by the Centralized Monitoring Centre as part of the Rapid Response Unit team, taking necessary steps to mitigate security breaches or issues.
  • Performed line-watch duties along the Northern corridor, effectively patrolling designated areas to uphold the security and integrity of goods in transit.
  • Played a crucial role in the Arming Team by placing electronic seals and arming containers, enhancing security measures to prevent tampering or unauthorized access during transit.
  • Prepared comprehensive reports and documents, including incident reports, to document findings and ensure regulatory compliance and internal accountability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly services, contributing to positive stakeholder experiences while maintaining security and compliance standards.

Emily kamau

Work experience
  • Ensuring product availability: My primary responsibility was to ensure that stores have sufficient quantities of products to meet customer demand. This involved restocking as needed to avoid stock outs.
  • Creating accurate and timely reports: I was responsible for generating reports that provided insights into sales performance, and other relevant metrics. These reports help inform decision-making and optimize inventory management strategies.
  • Overseeing delivery of inventory: I coordinated the delivery of inventory to stores, ensuring that products are delivered on time and in the correct quantities. This requires effective communication with suppliers.
  • Visiting stores daily: Regular visits to stores allowed me to assess sales needs, restock products, and address any issues or concerns. By being present in stores, I could actively provide support to store staff.
  • Creating product displays for special events: I was responsible for creating attractive product displays for special events such as Valentine's Day or holidays. These displays helped to showcase products and drive sales during promotional periods.
  • Ensuring pricing compliance: I ensured that product prices align with the company's pricing strategy and policies. This involved monitoring pricing changes and ensuring that price tags are accurate in stores.
  • Placing gondola shelves: I was involved in placing gondola shelves in different outlets, such as Quickmart and Chandarana. This ensured that products are displayed prominently and attractively to customers.
  • Providing support to trade: I offered support to trade partners through regular visits, effective communication, and problem-solving. This would involve addressing issues related to product availability, pricing, or promotions.

Emily kamau

Work experience
  • Provided invaluable administrative support by efficiently organizing files and assisting managers and employees with various tasks, contributing to the smooth functioning of the office.
  • Utilized strong communication, interpersonal, and collaboration skills to establish and maintain effective working relationships, fostering a positive and productive work environment conducive to achieving organizational goals.
  • Demonstrated adeptness in understanding and following both oral and written instructions accurately, ensuring tasks were completed effectively and contributing to the overall success of projects and initiatives.
  • Resolved problems and addressed inquiries promptly and effectively, ensuring a high level of customer satisfaction through knowledgeable and friendly service, thereby strengthening client relationships and loyalty.
  • Collected operational data and organized it into spreadsheets, facilitating decision-making by management and enhancing operational efficiency and effectiveness.
  • Developed and maintained a robust filing system, ensuring documents and records were organized and stored efficiently for easy access and retrieval, contributing to streamlined workflows and improved productivity.
  • Acted as the primary point of contact for both internal and external clients, providing assistance and directing communication as required, thereby ensuring smooth interactions and relationships and enhancing overall organizational effectiveness