About

Cybersecurity Analyst Professional certification holder and currently studying for my Security + SY0-701 exam. I have training, customer service, business retention, troubleshooting, business development, remote and in person call center experience with B2B, and B2C, sales. Im also training with Splunk and continuing more ServiceNow certs for stronger alert ticketing operations in ITSM and Implementation. Im looking for a cross between business retention and customer service with the tech field. I am a strong candidate for all.

Skills

  • Salesforce
  • IDS/IPS
  • Business Development
  • CRM Management
  • Hardware and Software Troubleshooting
  • Software and hardware installation
  • Customer Service and Support
  • Network troubleshooting
  • Software as a Service (SaaS)
  • IT architectures/PaaS/SaaS
  • SQL and MYSQL
  • Windows OS and Linux OS
  • Staff Trainer
  • HIPPA
  • NIST
  • DFARS
  • GDPR
  • CMF
  • RMF
  • Call center operations