About

Innovative individual offering diverse skills in installation, testing and administration. Leverages planning, reporting and data analysis to build sustainable solutions. Critical thinker with clear communication style. Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking knowledge to establish stable operations. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding results.

Skills

  • IT support skills like troubleshooting and repair
    8
  • Critical thinking and problem solving
  • Effective communication and time management skill
    9
  • Team Collaboration and Independence
    10

Experience

Emarich Emmanuel

Work experience
  • First line point of contact for support.
  • Formulate annual IT budget for all entities and execute appropriately.
  • Carrying out inventory of all IT Equipment and ensuring they are up to date.
  • Responsible for procurement of all hardware and software implementation as required by the company
  • Ensure there's a running Business Continuity Plan in place to enable smooth operation of business during emergencies
  • Overseer of all IT operations at the Kampala and Malaba boarder offices and extend support to my colleagues in other countries (MEA region) whenever required and reached out to.
  • Attended emergency callouts, consistently recovering computers after system failures or hacks.
  • Managed installation and configuration of newly developed and secure computer hardware.
  • Addressed and resolved SLA issues promptly using an OTRS system.
  • Helped end users set up new systems, applications and software.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
  • Conducted training sessions with end users to demonstrate software updates, new systems, and hardware to keep their computer skills refreshed.
  • Asked end users targeted questions throughout troubleshooting to determine smart solutions.
  • Kept computer hardware in excellent working condition through regular maintenance and inspections.
  • Used support tickets to track and speed up incidents.
  • Participate in in-person meetings with customers to assess and diagnose hardware problems.

Emarich Emmanuel

Work experience
  • November, 2015 - December, 2018
  • Fulltime
  • Responsible for network administration and maintenance of all IT infrastructures in Uganda, and offline sites at Kakajjo (Kampala) and Malaba (Uganda - Kenya boarder)
  • Ensuring backups are done as per the calendar and liaising with backup team to make sure no backups are missed and that they are up to date
  • Responsible for drawing up annual budget for my department and monitor the budget performance for the year
  • Project handling and ensure all global projects are initiated and running on local site as per project schedule
  • Constant communication with the local ISP to ensure internet connection to site is constant and stable
  • Organizing IT clinics and training programs to bring all users at site up to speed of any new technologies, also keep their computer skills refreshed
  • Responsible for procurement of all hardware and software implementation as required by the company
  • Providing support to Maersk e-commerce clients regarding online bookings and shipping instructions and mobile apps
  • Carrying out inventory of all IT Equipment and ensuring they are up to date
  • Provide IT Support to Uganda Revenue Authority (URA) office, which is overlooked by APM Terminals and support ASYCUDA system.

Emarich Emmanuel

Work experience
  • Responsible for network administration and maintenance of all IT infrastructures at Sanat - Uganda
  • Responsible for procurement of all hardware and software implementation as required by the company
  • Project handling and network infrastructure management.
  • Responsible for managing the servers troubleshooting and ensuring day to day Sanat intranet applications are running smoothly
  • Installed and configured various operating systems and applications, enhancing system capabilities.
  • Responsible for ensuring the Disaster recovery program is fully optimal.

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