Skills

  • Administration
  • Business Development
  • Customer service
  • Management
  • Office management
  • Project Management
  • Recruiting
  • Retail
  • Sales
  • customer experience
  • Human Resource management

Experience

Elizabeth njeri Kiarie

Work experience
  • ▪ Bridge the gap between sales and customer support.
  • ▪ Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%).
  • ▪ Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months.
  • ▪ Developed CRM tools tracking and reporting sales operations activities.
  • ▪ Oversaw the implementation of new email marketing software delivered ahead of schedule.
  • ▪ Managed a team of four customer success specialists.
  • ▪ Ensure customers get fast time-to-value.
  • ▪ Build customer loyalty and reduce churn.
  • ▪ Keep a “high-level view” of the entire support process.
  • ▪ Advocate for customers.

Related persons

jeff agandaCEO at KEMETE SPORTS