Skills

  • Accounting
  • Administration
  • Banking
  • Business Development
  • Customer service
  • Management
  • Marketing
  • Procurement
  • Sales

Experience

ELIJAH MUTAI

Work experience
  • RESPONSIBILITIES
  • Handling all cash transactions of the branch including Swift and Rtgs.
  • Receiving payments made through cash, cheque and credit cards.
  • Reconciliation of Ledger accounts and cash tills.
  • Maintaining monthly weekly and daily reports of transactions.
  • Auditing other tellers.
  • Assisting in the certification of proof of funds by customers.
  • Increasing deposits by new and existing clients by identifying and evaluating
  • clients’ needs through observation, listening and questioning techniques.
  • Contributing to the efficient operations of the branch through accurate and
  • timely processing of all transactions and account maintenance.
  • Making referrals to Relationship Officers, Leasing and Bancassurance for
  • uptake and utilization of bank products services and channels.
  • ACHIEVEMENTS
  • Successfully attended to 300 customer transactions and processed all checks, during a staff shortage incident on a busy day at the bank.
  • Met all reconciliation deadlines and balanced cash drawers counters within the
  • provided deadline of 1 hour.
  • Expanded business development through deposits and loans, which increased
  • annual business.
  • Improved customer service satisfaction annually through expedited processing
  • of customers’ requests

Related persons

Davies LajoguChairman at Association of Certified Trustees of Kenya