Skills

  • Microsoft Office
  • Microsoft Word
  • Management
  • Excel
  • Typing Skills
  • Customer service
  • Ms office
  • Finance
  • Accounting
  • Digital Advertising
  • Banking
  • Recruiting

Experience

Edward Omari

Work experience
  • Customer care agent at   Majorel
  • September, 2020 - August, 2022
  • Fulltime
  • Call center agent. Managing large amount of inbound and outbound calls in a timely manner
  • Following call center scripts when handling different topics.
  • Respond to incoming calls from customers and answer questions and inquiries,, troubleshoot problems , provide information and handle complaints regarding the organizations products and services.
  • Managing administration, communicating and coordinating with internal departments
  • I have adequate training in integrated written and verbal communication skills.
  • Proficient in Microsoft word packages:, Ms Word, Ms Excel, MS PowerPoint, MS Outlook, Adobe PageMaker and MS Publisher and internet.
  • Proficient in Database management systems Ms Access and DHIS2, JPHES and Redcap, Kobo Toolbox.
  • Capacity building on Data collection tools and procedures, Monitoring and Evaluation Systems.

Related persons

Sonia Microsoft Office , Microsoft Word, Typing Skills