Skills

  • Data Science
  • IT

Experience

Ebenezer Brefo

Education

Ebenezer Brefo

Work experience
  • November, 2022 - September, 2023
  • Fulltime
  • Provided daily front-line support for over 100 end users, handling hardware, software,
  • and network issues to minimize downtime.
  • Oversaw system upgrades and software deployments (e.g., Windows OS updates), ensuring all machines stayed secure and compliant.
  • Collaborated with cross-functional teams to migrate older machines to new domain policies, strengthening the company’s overall security posture.
  • Troubleshot recurring printer malfunctions, significantly reducing maintenance requests by setting up a proactive servicing schedule.
  • Maintained a shared knowledge base documenting solutions and best practices, helping team members resolve common issues more efficiently.

Ebenezer Brefo

Work experience
  • September, 2021 - September, 2022
  • Fulltime
  • Centralized membership, billing, and claims data in Excel and SQL databases, ensuring clean, consistent records for faster reporting.
  • Used Power BI to visualize regional enrolment patterns and claim processing times, helping management target areas for process improvements.
  • Flagged inefficiencies in existing workflows through monthly trend analysis, spurring policy changes that sped up claims approvals.
  • Took on ad-hoc data requests for policy revision teams, using evidence-based insights to support more inclusive healthcare coverage.
  • Worked closely with the IT department to automate data imports, freeing analysts to focus on deeper analytics rather than routine data entry.

Ebenezer Brefo

Work experience
  • Led a small team to upgrade and standardize 50+ workstations, planning hardware requirements and performing OS installations without disrupting normal workflows.
  • Offered on-site and remote support for common technical concerns, from basic OS troubleshooting to advanced virus removals.
  • Organized cybersecurity awareness sessions on safe browsing, password hygiene, and data backup, improving staff preparedness against phishing attempts.
  • Identified and resolved network bottlenecks by collaborating with service providers to enhance bandwidth and optimize router configurations

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