About

I am well skilled IT professional with proven ability in IT administration, technical Expertise, IT audit processes and Network administration. Expert in • Network security and System administration • Knowledge of TCP/IP troubleshooting, optical fiber and telecommunication networks. • install,configure,Back up and troubleshoot CCTV camera and footage retrieval. • Conversant with SAP B1 administration, query and add on management. • configure, install and troubleshoot FTP server. • management email servers both c-panel, Microsoft exchange and Office 365 • window server 2012/2003, Microsoft Azure Enviroment. • configure, wipe and troubleshoot PDA and mobile applications installation. • setting up of firewall eg cyberoam, configure and troubleshoot • Solid understanding of PABX, VOIP and their configuration. • configure router, switch security and their installations • Solid understanding of IT audit and policies. • Project management skills • Virtualization using hyper v and EXSI 4.1.

Skills

  • Database & Linux Systems Administration
    9
  • CCNA Routing and Switching
    9
  • S/4HANA Utilities
    9
  • English and Kiswahili
    9

Reviews & Endorsements

No reviews yet.

Know this person? Share what you think about their skills and experience.

Experience

Duncan Mwai

Work experience
  • Windows Server configuration and administration. Active Directory, Group Policy, DCHP, DNS, Print and File Share services administration, User support and system user account creation, deactivation and access management.
  • Liaising with software and hardware vendors to ensure adherence to Service Level Agreements (SLAs)
  • Sap Business one Functional and technical support.
  • Ensure business continuity by making sure that local and offsite data backup are performed using both Veeam, AOMEI Back upper software, validation and testing using database restoration or server restoration. This is achieved by maintaining 3 tier of backup copies.
  • In charge of Software & hardware acquisition, installation and configuration.
  • Evaluating and modifying internally developed systems and patching third-party system.
  • Provide technical advice to management and staff on computer and security issues and create awareness on security issues through training Programme.
  • Drafting, Implementing, updating and enforcing ICT policies to ensure compliance.
  • Managing and optimizing systems database that is HANA DB, MSSQL and MySQL.
  • Coordinating annual IT audit with external auditors.
  • Business systems Analysis and report developments using SQL, crystal reports and advance excel analysis.
  • Conduct System application training and development of SOPs.
  • Prepare IT budget for every financial year and monitor its utilization throughout the financial year.
  • Provide first and second level user support and Microsoft 365 Administration.
  • Maintain all IT Assets register and come up with specification for assets for purchasing purpose.
  • Provide guidance through the implementation process, including software installation, configuration, and user training for Sage 300 people.
  • Artwork graphical design for closures decorations for production purposes.
  • Keep the systems master data up to date and correct.
  • Preventative maintenance of hardware devices.
  • Achievement
  • Fully setting up of the IT department from scratch
  • Project management of the company ERP system and Human resource system from sourcing to feasibility study, functional testing, acceptance and sign off the deliverables.
  • Implementation the fixed asset module on Sap B1 i.e. master data upload, depreciation configurations, and user training.

Duncan Mwai

Work experience
  • Installation and configuring computer hardware, software and Application systems.
  • Develop required reports and analyze as per requirement using excel tool of power query, power pivot and pivot tables.
  • user account management both on HHT user and back-office log in and assign access rights as per their job.
  • User Support by call, email or physical contact.
  • Setting up of new user profile on Hand-Held Terminals, formatting, perform factory reset and wipe the devices.
  • Distributor Management System Support and training to Distributors and Sales Team.
  • capacity building of end users through individual system training and assist in report analysis
  • Extracting and Analyzing data from SAP and Distributor Management System.
  • Testing the DMS system new added module before approval.
  • compilation and maintenance of an accurate inventory of hardware and perform periodic audits both at Distributors and with EABL Reps.
  • supporting the roll-out of new applications
  • update and train Distributor super user of new key changes on any application version release.
  • Professional experience using qualitative data analysis techniques to process and organize large amounts of data.

Duncan Mwai

Work experience
  • Supervising IT assistants
  • Systems user account creation, maintenance, (re)activation/deactivation and user access management
  • Active Directory/Group Policy administration and User support.
  • IT support User support and answer help desk call, also respond to user request:
  • o Remote assistance of the branch office
  • o Installation of OS, application system and troubleshooting network issues
  • o Manage and Troubleshoot host exchange 2013.
  • o compilation and maintenance of an accurate inventory of hardware and software
  • o Configurations of new computer, extensions, printers and installation
  • Network administration and security:
  • o Router configuration, switch installation and resolve all network issues
  • o Protects organization's value by keeping information confidential
  • o Maintains network performance by performing network monitoring and analysis and performance tuning
  • o Server Backup and perform routine check and restore process, CCTV footage retrieval and back up.
  • o Maintenance of firewall and its configuration, perform back before and after changes. (Cyberoam)
  • o Analogue PBX maintenance and terminations of new network points
  • System administration of SAP business1, super user of Distribution Management Solution system (DMS) and integration of the two systems:
  • o FTP server configuration and maintenance and troubleshooting
  • o System analysis of SAP business 1 Database and sales analysis in both systems. Add on management and SAP-DMS integration
  • o Manage end user accounts, permissions, access rights, and storage allocations in accordance with best IT practices.
  • o Mobile application configuration and installation support of PDA and fiscal Bluetooth printer.
  • o Microsoft SQL server 2014 administration, database optimization, performance backup & monitoring scheduling.
  • o Administering server based anti-virus Kaspersky end point security 10 and Cyberoam security firewall.
  • o Secure the copy of data backup, testing and restoration if need be.
  • Database administration. Database query, backup and sap query analysis (MSQL 2014)
  • IT Procurement and installation of new computers, switches, access point, printers cum scanner etc.
  • Liaising with external service providers for any additional ICT services and make sure they adhere to set SLAs.
  • Achievement
  • Transition of the IT department from non-Operational to fully operational and effective department.
  • I lead the second successful implementation of SAP B1 integration with Distributor management system.

Duncan Mwai

Work experience
  • September, 2013 - November, 2013
  • Fulltime
  • VMware sales technician Professional and VMware sales professional.
  • Duties and Responsibilities:
  • UTP and Fiber termination and installation in client sites
  • VOIP Configuration and installation i.e. creating VLan to carry both data and Voice.
  • Trained on installation, virtualization customization of EXSI 4.1
  • Training on deploy new VM servers on the network.
  • Mitel 3300 PABX installation and configurations, VOIP support to clients
  • Configuration and administration of call accounting mate on Mitel PABX.
  • Maximize network effectiveness by monitoring performance, troubleshooting network problems and outages, scheduling upgrades for the Client

Duncan Mwai

Education
  • Bsc Computer Engineering
No reviews yet.

Know this person? Share what you think about their skills and experience.