Domnic onyiego

Connections 1

on***19@gmail.com

About

Am highly analytical and process oriented data analyst with in depth knowledge in research methodologies and big data analysis with key attention to statistical expertise. Proficient in identifying efficiencies and problem areas within while communicating for projects. A dept at creating and maintaining rich interactive visualization and analysis of various reporting components from multiple data sources. I have expertise in provision of strategic insight and the interpretation of both complex and big data analysis reports and research management. I have gained all this experience while working in the research department. A professional with strong management and leadership skills, and the ability to inspire, motivate, and lead large teams who appreciates the impact that data analytics have on organizational performance. Am a firm believer in data analysis-centrality being a key cog within an organization's objectives. An avid advocate of customer service improvement and a firm believer in the potential of technology as the driving force for affecting customer's smooth experience and organization up to date with the first changing environment.

Skills

Customer service
Data Science
Digital Advertising
Product management
Project Management
Software development
Data Analysis
Data Entry
research and analysis

Experience

Domnic onyiego

Work experience

Research and Operations Assistant-Customer Care at Elite vision Research and consultancy limited ,kisii, kenya

September, 2022 - January, 2023
Fulltime

 Analyzed customer’s inquiries and complaints and provided professional advice and
alternatives using the knowledge of the company’s research products and services.
 Supported and gave accurate feedback on programs in connection with promotions of new or
existing products.
 Advised customers on the products available and advised them on suitable products that
could meet their needs.
 Provided support for new products launched and new processes.
 Handled customer queries and gave solutions to customer questions/complaints
 Gathered customer feedback on product portfolio
 Undertook measures/actions to ensure high levels of customer satisfaction.
 Analyzed Statistical data for clients as instructed using statistical packages and advanced
excel
 Conducting Statistical Modeling
 Writing Research Proposal for clients
 Writing Research Report writing
 Ensured monthly reports were handled as per requests from my supervisor.

Domnic onyiego

Work experience

Data analysis at Kenya Agrilcuture and Livestock Research food crop institute-research department kisii kenya

May, 2022 - August, 2022
Fulltime

 Utilized Excel functionality to gather ,compile and analyze data from pivot tablesand created graphs and charts from the data. Provided analysis of any claims of data discrepancies in reports or dashboards
Key team member responsible for requirements gathering, experimental design analysis testing and approval of the analysis done using collected data from agricultural field by advanced statistical software for presentations to consumers or farmers
 Created charts using Microsoft Excel for analysis report findings, performing all the analysis required for the department to understand the data analysis steps enabling them take important decisions based on various facts and trends
 Preparing reports for the management stating trends,pattern and predictions using data modelling of the agricultural data
 Researching , compiling, analyzing and operated various operations claims of data from multiple sources
Layed out experimental design and analysis.