Skills

  • Customer service
  • Plant and soil science
  • Data Analysis
  • SQL
  • Microsoft Office
  • R
  • Workforce Planning
  • Microsoft Office (Word/Excel)
  • Microsoft Excel and Google Sheets

Experience

Dennis Joel

Work experience
  • T asked to interpret data, execute and implement modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels(SLAs) & performance guarantees. Uses independent judgment to matrix manage and shift staff resources dynamically to support enterprise goals and communicate any conditions that threaten success.Tasked to interpret data, execute and implement modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels(SLAs) & performance guarantees. Uses independent judgment to matrix manage and shift staff resources dynamically to support enterprise goals and communicate any conditions that threaten success.

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