DELBERT WANJALA

Connections 6

BRANCH SUPERVISOR/SME HEAD at Shoppers Sacco

since January, 2023

de***la@gmail.com

Skills

Administration
Advertising
Business Development
Management
Marketing
Office management
Procurement
Product management
Sales
Sales Automation
Supply Chain

Experience

DELBERT WANJALA

Work experience

BRANCH SUPERVISOR/SME HEAD at Shoppers Sacco

2023 -
Fulltime

Responsible for overall running of the branch activities, more specifically management of the SME portfolio and coordination of all the relevant products, services and resources to increase market share, revenue and maximize profit. Overall duties include,
Running of the branch activities and ensuring that all departments work to their level best.
Provide leadership in the overall growth and profitability of SME/Business banking.
Provide member education to all our members and corporates whenever necessary by enlightening them about our products and policies
Business performance and deposit mobilization by ensuring we have a wide membership in the existing markets and maintaining a firm grasp of the market.
Ensuring that internal business processes and procedures are adhered to. Managing standard frontline sales and service team to maintain professionalism.
In coordination with the credit department ensure that credit criteria are robust and balance for business growth within the region.
Carrying out feasibility study to new markets and bringing them on board.
Visiting new and existing corporates, this ensures smooth operations by rooting out challenges with existing corporates and presents an avenue for bringing new corporates to the institution.
Ensuring set targets on deposit mobilization, member recruitment both individual and corporates are met.
Define and manage customer retention strategies including reactive retention and proactive retention programs.
Ensuring member satisfaction.
Loan recovery and follow up to members issued with loans already.
Preparation of reports to the board of directors for policy formulations.
Overall management of the procurement portfolio by checking on the expenditure, budgeting, record management and managing the petty cash kitty in the region.
Achievement: successfully ventured into SME that saw the branch able to run by itself without depending on the head office. Increased deposits from members as a result of venturing into SME.