Skills

  • Call center and Customer Service
    10
  • English
    10
  • Bemba
    10
  • Nyanja
    10

Experience

Deborah Kapaso

Work experience
  • Real time monitoring performance
  • Product Knowledge Training
  • Schedule preparation for the team
  • Generating reports for analysis
  • Feedback and Coaching Sessions
  • Journey Mapping

Deborah Kapaso

Education

Deborah Kapaso

Education
  • January, 2022 - December, 2025
  • Fulltime

Deborah Kapaso

Education
  • November, 2021 - November, 2021
  • Fulltime

Deborah Kapaso

Education
  • October, 2021 - October, 2021
  • Fulltime

Deborah Kapaso

Work experience
  • Real time monitoring performance
  • Generating reports for analysis
  • Feedback and Coaching sessions
  • Business Planning
  • Schedule Planning

Deborah Kapaso

Work experience
  • Pick Inbound calls
  • Resolve customer queries
  • Make outbound calls
  • Up-sale and cross-sale products
  • Follow up on delayed resolution
  • Ensure Customer satisfaction

Deborah Kapaso

Work experience
  • Balance sales
  • Up-sale goods
  • Cross-sale
  • Take orders and serve customers

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