About

Enterprise technology leader with more than 25 years of experience leading organizational transformation, strengthening operational resilience, and delivering complex enterprise initiatives across Fortune 500, public sector, and multinational organizations. Throughout my career, I've been asked to help organizations improve how technology enables their mission by modernizing delivery, strengthening governance, reducing operational risk, and building organizations capable of sustaining change. I serve as a trusted advisor to executive leaders, translating complex technology, cybersecurity, and operational challenges into practical strategies that strengthen governance, improve enterprise delivery, and support informed decision-making. I build strong partnerships across business and technology teams, bringing together diverse stakeholders to lead transformation initiatives, establish scalable governance, improve delivery, and ensure technology investments advance strategic business objectives. I enjoy working at the intersection of technology and people—bringing together engineering, cybersecurity, infrastructure, and business teams to solve complex problems, improve delivery, and build lasting organizational capability. My leadership approach is grounded in collaboration, accountability, and continuous learning. I believe governance should enable teams to succeed, not slow them down, and that the best solutions are built through trust, shared ownership, and a commitment to continuous improvement.

Experience

David Franz

Work experience
  • Led enterprise Identity and Access Management (IAM) initiatives supporting Expeditors' global technology and cybersecurity portfolio. Partnered across engineering, cybersecurity, infrastructure, and business teams to modernize authentication platforms, strengthen operational resilience, and improve governance across enterprise identity services supporting the company's global workforce.
  • Led a multi-year modernization of Expeditors' global Identity and Access Management capabilities, advancing the retirement of legacy authentication platforms while implementing role-based access controls and modernizing privileged access management supporting the company's global workforce.
  • ▪ Established and continuously evolved Azure DevOps planning, dashboard, and reporting frameworks that scaled with the growth and reorganization of Expeditors' Cybersecurity and Risk Management portfolio, enabling scalable Agile planning, cross-team coordination, and seamless onboarding of new engineering teams and project management resources.
  • ▪ Coordinated global technology response and recovery efforts during a significant cybersecurity incident, helping restore critical services while minimizing business disruption.
  • ▪ Served as primary Scrum Master for the Identity and Access Management team, establishing repeatable Agile practices and operational processes that enabled consistent delivery and reduced operational dependence on any single team member.
  • ▪ Contributed to the Expeditors Scrum Master Community of Practice, sharing best practices and helping strengthen Agile delivery across the organization.

David Franz

Work experience
  • Directed enterprise IT operations supporting the Washington State Patrol's statewide technology environment. Led multidisciplinary technical teams responsible for enterprise infrastructure, service management, architecture, and business intelligence while partnering with executive leadership to modernize technology, strengthen governance, and improve service delivery for more than 3,000 commissioned and civilian personnel
  • Led a multidisciplinary organization of 17 technical professionals through five subordinate managers, overseeing enterprise infrastructure, service management, enterprise architecture, database services, computer-aided dispatch, and business intelligence.
  • Established the agency standard for Service Level Agreements (SLAs) and helped develop the Washington State Patrol's first enterprise-wide service catalog, improving IT governance and service delivery.
  • Drafted the agency's initial cloud strategy and integration framework, aligning technology modernization efforts with Washington State legislative directives.
  • Served as a voting member of the Change Control Board and Enterprise Architecture Review Board, providing governance and strategic oversight for enterprise technology investments and initiatives.
  • Served on executive steering committees for enterprise modernization initiatives, including SharePoint 2019, Microsoft 365, and statewide public safety information systems.
  • Developed a mitigation strategy for Honeywell Intellidox system failures affecting exhaust ventilation in Ford Interceptor patrol vehicles, helping maintain safe vehicle operation while a permanent solution was implemented.
  • Led teams responsible for the delivery, availability, and support of more than 130 enterprise applications serving over 3,000 commissioned and civilian personnel statewide.

David Franz

Work experience
  • Hiring our Heroes Corporate Fellowship at   Microsoft
  • September, 2020 - November, 2020
  • Fulltime
  • Selected as a Hiring Our Heroes Corporate Fellow hosted by Microsoft, supporting deployment initiatives for the OneDrive/SharePoint (ODSP) engineering organization while transitioning from military service to the commercial technology sector. Collaborated with Microsoft's Site Reliability Engineering (SRE) team to support enterprise-scale cloud service operations, engineering workflows, and deployment planning.
  • Supported OneDrive/SharePoint (ODSP) deployment initiatives as a member of the Site Reliability Engineering team, contributing to enterprise cloud service operations supporting millions of users worldwide.
  • Applied Azure DevOps work-item management and engineering documentation practices to capture technical decisions, implementation context, and deployment workflows, improving engineering continuity and knowledge sharing across the team.
  • Collaborated with software engineers, Site Reliability Engineers, and program stakeholders within Microsoft's enterprise engineering environment, gaining experience with Agile development practices, Git-based source control, and enterprise-scale engineering operations.
  • Expanded expertise in Azure DevOps, enterprise cloud operations, engineering collaboration, and modern software delivery practices that provided the foundation for subsequent enterprise cybersecurity and Identity & Access Management leadership roles.

David Franz

Education
  • MBA while a student at the Command and General Staff College

David Franz

Work experience
  • Progressive leadership assignments spanning enterprise communications, network operations, infrastructure modernization, technology governance, and complex program execution across tactical, operational, strategic, and multinational organizations. Led geographically dispersed teams supporting mission-critical networks, secure systems, infrastructure delivery, modernization, and service continuity throughout a 20-year military career.
  • Selected Career Highlights
  • Led enterprise communications and technology organizations supporting up to 15,000 personnel, coordinating cross-functional operations across headquarters, engineering organizations, staff elements, and multinational partners while enabling executive decision-making and mission execution.
  • Directed Network Operations Center operations across Division, Corps, Joint, and Coalition organizations, overseeing mission-critical network services, operational continuity, technology service delivery, and cross-functional coordination.
  • Led communications planning and execution supporting four deployments to Iraq and Afghanistan and three overseas assignments in Korea and Germany.
  • Directed technology modernization and headquarters relocation supporting the transition of 2nd Infantry Division to Camp Humphreys, managing more than $800K in technology investments while maintaining operational continuity across mission-critical network and enterprise infrastructure.
  • Improved multinational network efficiency as CJ-6 by reducing IP allocation from 76,000 to fewer than 16,000 addresses and improving organizational efficiency by approximately 40%.

David Franz

Education
  • Graduated with a degree in Electrical Engineering and commissioned as a 2nd Lieutenant in the United States Army