About

I am an experienced customer service professional with a strong track record of delivering exceptional client experiences, maintaining accuracy under pressure, and supporting team success across a wide range of industries. I’m excited to bring my customer care, communication, and quality assurance experience to your organization in a customer success or customer service role. Throughout my career, I’ve built a reputation for dependability, empathy, and a genuine commitment to helping customers solve problems and feel valued. Whether supporting clients over the phone, managing data and inventory systems, or ensuring quality standards in a remote environment, I consistently take ownership of my work and approach each task with professionalism and care. My ability to listen closely, communicate clearly, and remain calm under pressure has allowed me to resolve issues quickly and strengthen relationships with both customers and colleagues. My background is diverse and people-centered — from my early years as a Nursing Assistant and later as a General Manager in food service, to my most recent remote experience at Zeitview, where I advanced from IT support into quality assurance. Each of these roles deepened my understanding of how attentive, solutions-oriented service drives customer trust and business results. In addition, running my own small business, Dana’s Delightful Designs, has strengthened my organizational and follow-through skills, as I manage everything from operations to client communication independently. I am now actively seeking my insurance license in Alabama, and plan to seek the same in several other states as well

Skills

  • Active listening
    9
  • Customer Service and Support
    10
  • Data Management
    8
  • Inventory Management & Control
    8
  • Phone etiquette
    9
  • Remote Working
    8
  • Excellent verbal and written communication skills
    9

Recommendations

Experience

Melissa Wintermann

 11/11/2025
10

"10 - Dana is a wonderful person she has been engaged with everyone on our team from day one! She is supportive by joining in on meetings and participating. 10 all day long Dana"