About

I am a professional online customer support specialist with over 3 years of experience, handling a wide range of customer requests and providing personalized assistance throughout the entire support process. I am comfortable working in an international environment, supported by fluent written and spoken English. I also have experience and interest in areas such as Lead Generation, Project Management, and Business Development, with at least one year of experience in each field.

Skills

  • Communication
    10
  • Adaptability
    10
  • Problem Solving
    9
  • Project Management
    10
  • English (C1)
    9
  • Ukrainian (C2)
    10
  • Russian (C2)
    10
  • Slovak (B2)
    6
  • Spanish (A2)
    4

Experience

Dan Velykyi

Work experience
  • Provided online customer support and ensured smooth communication with customers using tools such as Help Scout.
  • Handled a wide range of customer requests and inquiries, providing clear and effective solutions.
  • Managed all customer communications in English.

Dan Velykyi

Work experience
  • Sourcing potential leads and communicating with prospective partners.
  • Managed lead information and outreach using Pipedrive and Google Sheets.
  • Conducted conversations with potential partners and supported the development of new business opportunities.

Dan Velykyi

Education

Dan Velykyi

Education