About

Results driven customer relationship manager with six years progressive experience across various sectors including fast moving consumer goods, information technology and financial services. Offering expertise on people/customer relationship management, resource administration and organizational process effectiveness with core focus on delighting internal and external customers to foster brand loyalty in alignment with achieving organization’s core objectives through adoption and implementation of a customer-centric approach.

Skills

  • Client Relationship Management
  • insurance
  • • MS Office
    7
  • negotiation
    7
  • Teamwork &Leadership
    7

Experience

DAMILOLA OSIFODUNRIN

Work experience
  • Monitor, follow-up and escalate cases to meet customer response commitments.
  • Maintain and build close relationships with new and existing customers/brokers through regular contacts and visits.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value adding partnership role.
  • Liaised with clients/brokers by phone, emails, and text messaging to meet client needs and define expectations

DAMILOLA OSIFODUNRIN

Work experience
  • Monitor, follow-up and escalate cases to meet customer response commitments.
  • Maintain and build close relationships with new and existing customers/brokers through regular contacts and visits.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value adding partnership role.
  • Liaised with clients/brokers by phone, emails, and text messaging to meet client needs and define expectations

DAMILOLA OSIFODUNRIN

Work experience
  • December, 2017 - February, 2019
  • Fulltime
  • Administered customer and employees relations.
  • Implemented innovative turn-around initiatives to improve process efficiency.
  • Ordering supplies and taking inventories to prepare report for management.
  • Cross reference of invoices and documents to ensure and exceed client expectation and satisfaction.
  • Logging all daily transactional details on the system.

DAMILOLA OSIFODUNRIN

Work experience
  • Handling customers request.
  • Acted as point of correspondence for customers in order to follow up initial sales contacts.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services.

Related persons

Adedayo AnjorinBanking, Business Development, Customer service