"Courtney has always maintained a standard of excellence in her work. She is thorough, reliable, and is able to handle complex and challenging situations with professionalism."

"Beautiful inside and out!!"

"Working with them first hand has shown me how naturally they step into a leadership role through clear communication and steady follow through. They handle challenges with a calm, thoughtful approach and always make sure the people around them feel supported. Consistent, reliable, and someone you can trust to do things the right way."

"Courtney has demonstrated strong ownership and a consistent ability to deliver results across all Brilliant Basic metrics. To improve stow rates, she assigns aisles using the North Star system to ensure optimal work distribution, logs DIREs for both the lowest- and top-performing associates to identify barriers and coaching opportunities, and tracks idle time using the Inactive Time tool to promptly escalate productivity concerns to leadership. To improve Gross Inventory Adjustments (GIA) and Stow SLA, she investigates non-cons and physically verifies VPMs, ensures non-cons are processed following FIFO by confirming all CSX labels are cleared before reconciling a trailer, and conducts real-time audits of source-site VPMs to drive timely escalations, ensuring every trailer is ready for reconciliation well within the 24-hour SLA. Her disciplined execution of these processes directly strengthens operational performance and metric stability across the department."