Collins Ondir

Connections 4

Planning Officer at KEMSA Kenya Medical Supplies Authority

since September, 2019

on***ns@gmail.com

Profile

About

An accomplished and highly efficient Planning Officer with an academic background in Economics and currently undertaking MBA in Strategic Management. I have over 6 years of extensive expertise and experience in strategic management and strategy implementation and practice in the public sector, performance reporting, inventory management, and exemplary customer service. I also have expertise in the development of organizational and divisional strategic plans and assessing organizational performance. Currently heading the business planning unit in a planning department with a key role in strategy formulation, implementation, performance contracting, and overall delivery of success to the organization.

Skills

Monitoring and Evaluation
6
Data Analysis
6
Good Customer Service Skills
10
Strategic Planning
8
English and Kiswahili
10

Experience

Collins Ondir

Work experience

Planning Officer at KEMSA Kenya Medical Supplies Authority

September, 2019 -
Fulltime

Aligning cross-departmental teams and ensuring that they all work towards the strategic goals of the organization.
Conducting corporate research, economic analysis, and strategies.
Undertaking feasibility studies and service delivery surveys.
Spearheading the development, execution, evaluation, reporting, and review of the Authority’s Strategic Plan.
Co-ordinating the development and cascading of Functional business plans aligned to the Authority business strategy
Supporting the formulation of Strategic corporate business plans.
Participating in the development of policies and strategies that help management achieve corporate goals and objectives as stipulated in the business plan.
Developing measurable parameters used in measuring strategy implementation and ensuring that business managers understand them.
Aligning strategic plan metrics and other quantitative measurement targets with the KEMSA performance management plan.
Carrying out research on topical areas as may be directed within the department.
Implementing KEMSA’s performance contract and master plan.
Coordinating the implementation process of the plans and enhancing their achievements through continuous monitoring and evaluation and guiding the management on achievements and any other needs from the process.
Developing and delivering routine progress reports on the strategic and business plans implementation.
Work with management in drafting and submitting budget proposals and recommend subsequent budget changes where necessary.
Developing of internal monitoring, evaluation, and reporting system.
Undertaking monitoring and evaluation of the Annual work plan and various programs.
Working together with the leadership team to develop the strategic roadmap for the provisioning service, providing regular updates and strategic analysis of the progress in achieving the roadmap goals.
Reporting: Overseeing and ensuring quality management reporting for internal use concerning the Strategic plan implementation as well as external reporting to stakeholders.

Collins Ondir

Work experience

Inventory Officer at KEMSA Kenya Medical Supplies Authority

December, 2018 -
Fulltime

 Supported the day-to-day management of the warehouse, medicine, and medical commodities.
 Ensured that system stock records and physical actual stock levels always tally and that independent cycle counts are done, reconciled and discrepancies investigated and reported.
 Ensured that inventory is stored correctly in adherence to Good Manufacturing Practices Good Warehousing Practice requirements and other best practices.
 Coordinated with shopkeepers to ensure inventory accuracy of 100% is achieved and maintained.
 Helped with verification of picked products to ensure batch, quantity, and expiry accuracy.
 Carried out physical inventory stock count of the warehouse at least twice a year. Reconcile system and physical stocks for any variances with explanations.

Collins Ondir

Work experience

Customer Service Team Lead at Pesapal

August, 2017 - November, 2018
Fulltime

Built sustainable relationships and trust with customer accounts through open and interactive communication.
Handled customer complaints, providing appropriate solutions and alternatives within time limits, following up to ensure resolutions.
Kept records of customer interactions, processed customer accounts, and filed documents.
Prepared product or service reports by collecting and analyzing customer information.
Reported system and service outages immediately as per the Service Level Agreements (SLA) procedure and guidelines.
Created work schedules, delegating each member of the team to accomplish tasks; assessing team and individual performances, motivating team members, and communicating progress to senior managers.
Drove clarity on required work and partnered with the feature, user research, design, marketing, and support teams to meet customer needs.
Developed documentation, training, and other collateral to complete the customer experience and drive adoption.
Established my team’s KPIs, conducted periodic performance evaluations, and planned staff training and skills improvement.