Experience

Colin Dunn

Work experience
  • (Co-op position)
  • Installed & updated Windows software
  • Handled interdepartmental tech support requests (via helpdesk tickets) when needed, as well as any requests for firmware updates and retirement of old devices
  • Attended regular Teams meetings, talked to coworkers to determine best practices for our weekly workflow, optimize our schedules, and exchange key updates on our department's supply chain
  • Configured operating systems at the root level
  • Used a secure "kill disk" USB device to wipe the hard drive memory of tablets & laptops
  • Completed odd jobs and cleanup tasks around the office when asked, especially when senior coworkers were at capacity
  • Performed diagnostic maintenance on Windows 11 systems & physical maintenance on computer hardware; disassembled devices to remove SSD chips, disinfected all surfaces, dusted keyboards, cleaned laptop screens, and removed personal information such as serial numbers & branded stickers
  • Supervised the IT department's storage room, ensured that all items were properly sorted and in working condition
  • Sorted and packaged computers in monthly bulk shipments, prepared them for distribution to other organizations/buyers
  • Consulted frequently with senior staff on the proper handling and/or disposal of certain devices, based on their quality, performance, and condition at the time of inspection

Colin Dunn

Education

Related persons

Joel FloresFounder at FLO Motion Productions