About

I'm an Extremely patient individual with incredible adaptability skills, communication and Emotional Intelligence Skills. I'm Passionate about delivering quality service and customer satisfaction within the industry. Self Awareness with a great Mindset.

Skills

  • Good Customer Service Skills
    10
  • front office reception
    10
  • Clients Relationship Management (CRM)
    9
  • Excellent verbal and written communication skills
    10
  • Phone etiquette
    9
  • Attending to customers
    10
  • problem solving skills
    8
  • Emotional Intelligence and stress tolerance
    7
  • Excellent Microsoft Office skills
    9

Experience

Claudia Kamau

Work experience
  • February, 2023 - September, 2023
  • Fulltime
  • Receiving Inbound calls
  • Making outbound calls
  • Generating leads
  • Data Entry
  • Using CRM

Claudia Kamau

Work experience
  • Making outbound calls
  • Assisting clients when asking enquires
  • Contacting potential/existing customers to inform them about a product or service using scripts
  • Identify prospective customers, lead generation and conversion
  • Answer questions about the product

Claudia Kamau

Work experience
  • Process customer complaints patiently
  • Greet and escort customers to their tables
  • Creating guest database.
  • Cleaning and stocking restrooms
  • Taking care of public areas

Claudia Kamau

Work experience
  • Manage online, phone and in-person room reservation
  • Answer and direct calls in a polite manner
  • Attend special guests. e.g VIPs

Related persons

Isaac OchiengTeam leader at Platinum Credit Limited