Skills

  • Administration
  • Customer service
  • Data Science
  • Office management
  • Digital Advertising
  • System administration
  • HR
  • ICT
  • IT

Experience

Chukwudubem Okoye

Work experience
  • Customer Support and Collection Officer  at   Quickcheck
  • Performed Customer Support activities to assist customers in need of help, e.g. for repayments issues, loan applications, complaints, via phone, e-mail, social media.
  • Triaging all incoming requests and assisting users by resolving all complaints concerning installation, troubleshooting, maintenance and upgrade of our application.
  • Diligently and effectively managed and followed up on the inquiries/complaints of current and prospective customers.
  • Served as voice of the customer by escalating technical issues that affect user’s experience.
  • Make calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e., prompt repayment.
  • Embrace the challenge of minimizing loss resulting from non-payment of loans.
  • Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone.
  • Provide feedback on collection activities for policy changes.

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