About

Experienced and results-driven IT systems administrator with over 4 years of expertise in leading internal IT operations, user access management, and endpoint maintenance. Adept at optimizing IT infrastructure and supporting both executive staff and broader company needs, ensuring high levels of ...

Skills

  • System administration
    10
  • • Networking and Security • General IT support
    10
  • FullStack Software Developer
    8
  • User Support
    10
  • English and Kiswahili
    10

Experience

Christopher Okila

Work experience
  • Lead the internal IT support department's day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance and contributing to the overall improvement of the company’s IT stack processes
  • Provide end-user support to executive staff, and advice regarding standard office applications and best practices as they evolve with company needs. Ensure Licensing Management and support onboarding / offboarding staff on company systems.
  • Support all IT processes, maintain exceptional quality in all products, develop all materials according to customers and end-user requirements, and assist in resolving all complex issues for all internal and external customers.
  • Install and configure network and computer systems, enhancing overall performance and reliability.
  • Maintain, repair, and upgrade network systems, ensuring seamless operations across departments.
  • Diagnose and resolve hardware, software, and network issues, achieving a 95% resolution rate within first contact.
  • Monitor network performance and implement improvements, contributing to a 20% increase in efficiency.
  • Manage server maintenance, upgrades, and backup procedures, preparing for disaster recovery.
  • Develop documentation for IT procedures and configurations, ensuring clarity and compliance.

Christopher Okila

Work experience
  • Provide maintenance and monitoring of business services, including servers, SMS gateways, and data links.
  • Develop simple shell scripts to automate manual processes in the company and save costs.
  • Use the DevOps culture and frameworks to continuously produce software and new features to the market and increase the company's overall turnover.
  • Work with the development team in conducting user acceptance tests and debugging of new software and features on demand to ensure there is continuous delivery and deployment.
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Provide help desk support by diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replace defective components when necessary.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.

Christopher Okila

Work experience
  • Implementation of AML, AFS, Workflow Automation, and sanction screening software solutions across various banking and financial institutions.
  • Integration of applications with various banking software.
  • Develop project objectives by reviewing project proposals and plans and conferring with management.
  • Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
  • Prepare technical demonstrations and pre-sales presentations.
  • Confirm product performance by designing and conducting UAT tests.
  • Maintain project schedule by monitoring project progress and coordinating activities to resolve problems.
  • Control project plan by reviewing design specifications and plan and schedule change recommendations.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends; and recommending actions.
  • Maintaining project databases by writing computer programs entering and backing up data.
  • Provide training to business and IT Frontend users for various Application solutions.
  • Provide first and second-level technical Support maintaining product and company reputation by complying with federal and state regulations.
  • Contribute team effort by accomplishing related results

Christopher Okila

Education
  • September, 2012 - August, 2016
  • Fulltime

Related persons

Gerald WachiraBanking, Business Development, Customer service