Skills

  • Accounting
  • Administration
  • Banking
  • Customer service
  • Education
  • Healthcare
  • Human Resources
  • Management
  • Marketing
  • Office management
  • Procurement
  • Project Management
  • Recruiting
  • Retail
  • Sales
  • HR
  • ICT

Experience

Chingo Nang'andu Kasamba

Work experience
  • 🔹Debt Recovery & Collection
  • Proactively contact clients via phone, email, and written correspondence to follow up on overdue accounts and outstanding payments.
  • Negotiate repayment plans with defaulting customers while ensuring alignment with company credit policies and legal compliance.
  • Monitor customer accounts to identify outstanding debts and initiate appropriate collection actions.
  • Recommend accounts for legal action or write-offs after exhausting internal collection strategies.
  • 🔹 Customer Relationship & Retention
  • Maintain positive relationships with clients by handling all interactions in a respectful, empathetic, and solution-oriented manner.
  • Educate customers on payment obligations and consequences of default while encouraging timely resolution.
  • Serve as a key liaison between clients and the finance/credit control department to resolve disputes and concerns amicably.
  • 🔹 Record Keeping & Reporting
  • Maintain accurate records of all customer interactions, payment agreements, follow-up activities, and collections outcomes in CRM systems or spreadsheets.
  • Prepare daily, weekly, and monthly reports on collection efforts, account status updates, and recovery performance.
  • Track promises-to-pay (PTPs), monitor commitments, and escalate non-compliance as needed.
  • 🔹 Credit Risk Management
  • Evaluate financial risks and assess customer repayment capability based on historical payment behavior.
  • Liaise with the credit department to advise on client creditworthiness and suggest appropriate account actions.
  • 🔹 Compliance & Professional Conduct
  • Ensure adherence to regulatory requirements, company policies, and ethical standards in all collection activities.
  • Handle confidential client information with discretion and integrity.
  • Stay updated with relevant financial regulations, debt recovery procedures, and industry trends.
  • 🔹Team Collaboration & Contribution
  • Collaborate with internal teams, including finance, legal, and customer service, to resolve complex cases and enhance recovery rates.
  • Support junior collectors by sharing best practices and assisting with difficult cases when needed.
  • Participate in team meetings and contribute ideas to improve collection processes and client engagement strategies.
  • ✅ Key Achievements You Could Add (if applicable):
  • Successfully recovered 85%+ of overdue debt within target periods.
  • Reduced delinquent accounts by 0.001% through strategic follow-up and client relationship management.
  • Recognized as “Top Collector of the Month” multiple times for exceeding recovery targets.

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