Skills

  • Customer service
  • ICT
  • IT
  • technical support
  • Microsoft Office
  • Windows
  • IT support skills like troubleshooting and repair
  • Virtual machines

Experience

Chidiebube Ochiagha

Work experience
  • Worked at Tek Experts as a Technical Support Engineer, where I diagnose and resolve technical problems through thorough analysis and troubleshooting for hardware and software-related issues, specifically focusing on Windows OS installations, Microsoft 365 Applications issues, and driver-related issues.
  • In my role, I have successfully managed and resolved complex customer issues using CRM Applications such as RAVE and Microsoft Dynamics 365. This involves collaborating with Tech leads and subject matter experts to solve Microsoft customer issues related to Windows OS, as well as assisting with the download, installation, and activation of Windows and Office 365 products.
  • One of my key responsibilities is managing and documenting technical support tickets, ensuring accurate and detailed records of user issues. Additionally, I excel in communicating technical solutions clearly to nontechnical users, ensuring their understanding and satisfaction.
  • Overall, my experience at Tek Experts has allowed me to develop strong problem-solving skills and a deep understanding of Windows OS and Microsoft products. I am dedicated to providing exceptional technical support and ensuring customer satisfaction.

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