Skills

  • Management
  • Customer service
  • Microsoft Word
  • Office management

Recommendations

Velma Nito

3/22/2024
10

"Ms. Cheryl was a great asset to our company. Her hard work , dedication, passion and professionalism was exceptional. She went an extra mile each time to ensure we met the required set goals and indeed exceeded expectations . I wholeheartedly recommend her for any future opportunities and positions. "

10

"To whom it may concern,
Cheryl is a very able executive, fluent in English, IT tech savvy, and well organised. A high quality Masters degree from Nairobi University trained her in statistical analysis, critical thinking and structured presentational skills.
Genial and well humoured, Cheryl has excellent human skills and perceptive acumen.
I commend her to you. "

4 recommendations in total
See all recommendations

Experience

Cheryl Omina

Work experience
  • Assisting in providing all company distributors with necessary information about products.
  • Ensuring positive client, supplier and vendor relationships.
  • Monitoring adherence to policies and processes throughout the company.
  • Support and facilitate good communication within the company staff.
  • Identify customer service gaps and problems and notify management.
  • Handle customer inquiries and offer customer service/support.

Cheryl Omina

Work experience
  • Handling and reporting customer complaints in a timely manner.
  • Maintaining good communication with other departments and reporting feedback in a timely manner.
  • Maintaining good communication with customers, following up customer needs and feedback.
  • Report and escalate customer inquiries accordingly and in a timely manner.
  • Handling inbound calls from distributors.
  • Ensuring high quality standards and guidelines as well as identifying customer service gaps and recommending improvement in procedures.

Cheryl Omina

Education
  • January, 2016 - December, 2018
  • Fulltime
  • Bachelor of Arts in Sociology and Psychology.

Related persons

William MugoCLerk at Nairobi University
VectorProject Kenyabuilding information modelling, Building construction/architectural design
Conrad Tsimbul'luManagement, Office management
Nicole KegodeManagement, Customer service
Gillian TanHealthcare

Velma Nito

3/22/2024
10

"Ms. Cheryl was a great asset to our company. Her hard work , dedication, passion and professionalism was exceptional. She went an extra mile each time to ensure we met the required set goals and indeed exceeded expectations . I wholeheartedly recommend her for any future opportunities and positions. "

10

"To whom it may concern,
Cheryl is a very able executive, fluent in English, IT tech savvy, and well organised. A high quality Masters degree from Nairobi University trained her in statistical analysis, critical thinking and structured presentational skills.
Genial and well humoured, Cheryl has excellent human skills and perceptive acumen.
I commend her to you. "

4 recommendations in total
See all recommendations