About

To seek a challenging position as a business professional with a growing corporation.

Skills

  • Insurance Adjusting
    10
  • Insurance Claims -Medical
    10
  • Claims Processing.
    9
  • Customer Service and Support
    10
  • English (Intermediate)
    10

Experience

Charisma Hudson

Work experience
  • As a Senior Claims Examiner on a daily basis I independently review, investigate and adjudicate complex to moderate insurance claims all while providing an exceptional service to policyholders and upholding company standards as well as carefully abiding by HIPPA laws. Moreover, I carefully provided resolutions to pay or deny billed Medicaid claims.

Charisma Hudson

Education
  • February, 2021 - September, 2023
  • Fulltime
  • Graduated with a 3.0 GPA, I have obtained my degree.

Charisma Hudson

Education
  • February, 2017 - December, 2020
  • Fulltime
  • Graduated with a 3.0 GPA obtaining my Bachelor Degree

Charisma Hudson

Work experience
  • Process 40-55 high-value medical insurance claims daily, ensuring accurate adjudication and compliance with Medicaid regulations.
  • Administer claims payments and maintain meticulous records, effectively managing backlogs and workflows to optimize productivity.
  • Ensure claims resolution adheres to strict timeliness and cost control standards, consistently meeting established performance quotas.
  • Provide support to ancillary departments, such as Salesforce, with workload management and special project execution.

Charisma Hudson

Work experience
  • January, 2014 - January, 2016
  • Fulltime
  • Managed high-volume scheduling of transportation for Medicaid and Medicare recipients, ensuring timely access to medical appointments.
  • Delivered exceptional customer service by utilizing strong problem-solving and analytical skills to address clients' transportation and insurance inquiries.
  • Consistently met and surpassed daily performance targets in compliance with HIPAA regulations.

Charisma Hudson

Work experience
  • Managed confidential client interactions, delivering detailed case information through Michigan's MICSES and ODYSSEY systems, ensuring client satisfaction and adherence to privacy protocols.
  • Achieved daily call and collection targets, consistently demonstrating the ability to balance efficiency with personalized customer service in a high-volume environment.

Charisma Hudson

Work experience
  • Delivered superior customer service in a fast-paced call center environment, adeptly handling negotiations for donation commitments to meet established targets.
  • Processed financial transactions with precision, ensuring accurate verification of donations and adherence to sales and percentage goals on a consistent basis.

Charisma Hudson

Work experience
  • Ensured guest safety and satisfaction by assisting with security measures and facilitating proper seating arrangements during events.
  • Applied critical thinking to swiftly resolve any issues, enhancing the overall entertainment experience for attendees.

Charisma Hudson

Education
  • Successfully completed and graduated with my Pharmacy Technology Diploma.

Charisma Hudson

Education
  • I studied Psychology during my time at Siena Heights University.

Charisma Hudson

Education
  • I successfully complete four years of high school with honors with a 3.5 GPA.