About

An experienced professional with over fifteen (15) years of experience in cross-functional team leadership, team development, risk and compliance, business problem-solving and decision making, strategic planning, and execution in business and operations management with a niche advantage in the Insu...

Skills

  • Skilled Collaborator
    7
  • Solutions Oriented Professional
    8
  • Customer service skills
  • Able to use a computer & the main software packag
  • Rapid and Adaptive
  • Accomplished and versatile team member
  • Leadership Xcelerator Program
    6
  • English and Kiswahili

Experience

CAROLYNE LUKANO

Education
  • beginner and Intermediate training covering fundamentals, development and construction of M & E frameworks

CAROLYNE LUKANO

Education

CAROLYNE LUKANO

Work experience
  • Managing the pension portfolio across the country for over 6000 members, including serving as the lead and point person achieving 100% compliance with regulatory authorities and processing/approving the Annuity and Income Drawdown book.
  • Vetting and reviewing of documentation for onboarding new members and preparing the statutory Policy documents for client execution and filing with authority.
  • Oversee day-to-day operations through monitoring and evaluating feedback from customers and produce reports which are availed daily, weekly, quarterly, and annually to help in monitoring market relevance, profitability, and market share.
  • Developed and reviewing the compliance register that helps in monitoring each scheme’s compliance status with the relevant authorities and also timely payment of member benefits in line with the set SLA

CAROLYNE LUKANO

Education

CAROLYNE LUKANO

Work experience
  • February, 2010 - September, 2016
  • Fulltime
  • In a team, grew the pension portfolio from 1,423 to over 5,000 members and valued from KES. 600M to KES. >5 B in 7 years through process improvement, customer experience, and retention strategies.
  • Supported review and implementation of pension system aimed at improving efficiency and accuracy.
  • Retained 100% of the pension schemes in our portfolio through awarding competitive returns averaging to 9.5% compared to the industry rate of 7.5%.
  • Supported the innovation team in reviewing the existing products and performing market research to design products that gave us a competitive edge in the market, which included income protection and training on financial management.

CAROLYNE LUKANO

Education
  • January, 2007 - December, 2009
  • Fulltime

CAROLYNE LUKANO

Work experience
  • January, 2004 - January, 2010
  • Fulltime
  • Typing of office and client correspondences.
  • Handling of filing and record management of data both manually and electronically
  • Maintaining statics for customer service.
  • Identifying customer needs and giving updates on policy status
  • Receiving incoming correspondence and prepare responses
  • Attending to all walk-in and telephone clients.
  • Sending to client’s materials on education and new products.
  • Daily liaison with other branches.
  • Covering up for the receptionist during her break or absence.
  • Process refund documents for payment.
  • Maintaining and synchronizing the manager's diary and confirming appointments.
  • Assisting in organization of the managers’ personal commitments.
  • Administering and overseeing the office requirements related to travel, finance, procurement and operations.
  • Recording and distributing minutes for Management meetings.
  • Maintaining the driver's dairy

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