Caroline Njuguna

Connections 12

ci***us@gmail.com

About

I am a young professional who is well versed in managing and coordinating departmental activities with internal and external stakeholders. I have vast experience working as both an office assistant and a sales team supervisor at Savannah Cement Ltd. In my current employment, I have worked as an off...

Skills

Management
Microsoft Office
Typing Skills
Microsoft Word
Customer service
Photoshop
English
HTML/CSS
Excel
Ms office
Office management
Sales
Product management
English and Kiswahili
10

Experience

Caroline Njuguna

Work experience

Sales Supervisor at Savannah Cement Ltd.

September, 2015 - June, 2022
Fulltime

Receive, Manage and serve walk in customers to fulfil their orders and create a lasting relationship.
Client management- ensure all placed orders are accurately dispatched to the right clients by verifying customer orders, account details and timely delivery. This had led to a 10% increase in remote orders.
Sales management- daily and weekly reporting of national sales with the aim of using the data to set team targets. This has resulted in an accurate analysis and forecasting, enabling the team to have clear weekly targets tying to the overall annual company targets.
Customer database management- monthly customer database analysis which has resulted in an efficient credit management of customers accounts. This has resulted in a 20% improvement in customer credit facilities which has lowered bad debts and improved credit management.
Daily planning activities- holding daily sales and operations meetings (SOP) to analyze daily sales performance, resolve any blockers and plan on how to achieve daily sales target resulting in a 20 % contribution of the annual sales.
On site sales stock management- analysing of sales performance and using data to run stock forecasting with the aim of having adequate stock holding for the on-site sales team to adequately handle customer orders.
Customer service- receiving customer queries and complains and offering adequate solutions in a timely manner. This has reduced escalations of customer issues by 70 % resulting in higher customer satisfaction rates.
Team management – assigning duties, organizing training, motivation of team members for promotions based on performance.